Sr. Client Service Administrator, Stock Plan Services

The Charles Schwab Corporation; Dallas, Westlake (TX, TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Sabbatical after 5 years of service

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

The Charles Schwab Corporation’s Schwab Stock Plan Services is seeking a Senior Client Service Administrator to support Large and Mega Market clients. You will own client relationships, coordinate high-profile events, and manage escalations with a focus on risk and operational excellence.

You will collaborate across teams, mentor peers, and model Schwab’s client-first culture while delivering exceptional service in a dynamic, hybrid work environment.

Qualifications

• Bachelor’s degree or equivalent work experience with strong organization and detail orientation.
• Ability to communicate clearly, manage risk, and make informed decisions.
• Proficiency across multiple systems and MS Office tools.

Responsibilities

• Client partnership and service ownership: serve as a trusted operational resource for corporate clients and internal partners.
• Event and operational execution: coordinate high-profile client events and service requests.
• Escalation management: own escalations, assess risk, and communicate barriers to SPS leaders.
• Consultative support: lead conversations on best practices and process improvements.
• Cross-functional collaboration: align with multiple SPS teams to deliver a consistent client experience.
• Mentorship and team support: onboard and back-up teammates as needed.
• Professional leadership: model Schwab culture with accountability and client-first mindset.

Skills

Client service

Time management

Attention to detail

Problem solving

Risk assessment

Communication

Leadership presence

Collaboration

Mentorship

Flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Word

PowerPoint

Job description

Your Opportunity

Are you passionate about delivering exceptional service, solving complex problems, and building strong client relationships? Schwab Stock Plan Services (SPS) supports large, publicly traded companies with comprehensive equity compensation solutions. As a Senior Client Service Administrator, you will play an important role in supporting our top-tier Large Market and Mega Market clients, serving as a trusted operational partner for our most complex and high-profile relationships. This role requires strong judgment, independent decision-making, and the ability to navigate complex client situations, balancing risk, service, and operational considerations. You will help manage daily service needs, lead high-impact client events, resolve escalations, and provide strategic operational support while delivering an exceptional client experience.

• Client partnership and service ownership: Serve as a trusted operational resource for corporate clients and internal partners, providing guidance, thoughtful problem solving, and proactive follow-through for complex service needs.

• Event and operational execution: Coordinate high-profile client events, transaction inquiries, product questions, data feed issues, and service requests to ensure key tasks are completed accurately and on time.

• Escalation management: Own escalated emails and phone calls from internal and external clients, assess risk, communicate clearly, and escalated barriers or client needs to SPS leaders when appropriate.

• Consultative support: Lead conversations that help corporate clients and service teams understand best practices, resolve plan-related issues, and identify practical process improvements.

• Cross-functional collaboration: Collaborate with Conversion, Client Services, Technology, and other SPS teams to align priorities, remove obstacles, and deliver a consistent client experience.

• Mentorship and team support: Help onboard and mentor new Client Service Administrators by sharing knowledge, modeling best practices, and providing backup support when coverage or workload needs arise.

• Professional leadership: Model Schwab’s culture through accountability, collaboration, professionalism, and a strong client-first mindset.

What you have

• Required experience: Bachelor’s degree or equivalent work experience, with strong organization, time-management, attention to detail, and the ability to balance priorities in a fast-paced environment.

• Client-service judgment: Demonstrated ability to communicate clearly, follow through on commitments, assess risk, make informed decisions, and escalation when needed.

• Technical and operational strength: Comfort working across multiple systems while remaining organized and accurate; proficiency in Microsoft Excel, Word, and PowerPoint.

• Preferred background: 4+ years of experience in customer service, corporate client support, benefits, financial services, brokerage, or equity compensation.

• Equity compensation knowledge: ECA or CEP designation preferred; Schwab EquiView experience or familiarity with stock plan administration workflows, reporting, and event-related processing strongly valued.

• Relationship building: Experience supporting clients in a B2B service model, building trust with stakeholders, and communicating effectively with internal SPS partners to support client projects and service delivery.

• Trusted leadership presence: Confidence serving as a reliable point of contact, providing backup manager support when appropriate, and modeling quality, process adherence, and thoughtful issue resolution.

• Flexibility: Ability to support clients across time zones, peak periods, client events, and urgent business needs; overtime may be required with short notice.

In this role, you will help strengthen the SPS client experience by combining operational expertise, sound judgment, and Schwab’s client-first culture to support corporate clients, participants, and internal partners with confidence and care.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance