Sr. Client Resolution Specialist

Davita Inc.; Overland Park (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in healthcare is seeking a Sr Client Resolution Specialist at their Overland Park headquarters. The role involves managing overdue accounts, facilitating payment solutions, and collaborating with internal teams. Candidates should have strong problem-solving and communication skills, along with relevant work experience. Competitive benefits are offered, contributing to a supportive workplace culture.

Benefits

Excellent medical, dental, and vision benefits

Mental health benefits through TelaDoc

Prescription drug coverage

Generous paid time off, plus 13 paid holidays

Paid parental leave

100% vested 401(K) retirement plans

Educational assistance up to $2500 per year

Qualifications

• At least 2-4 years of relevant work experience.
• Proficient in using collection software and Microsoft Office Suite.

Responsibilities

• Manage delinquent accounts ensuring timely follow-up.
• Initiate client communication through phone and email.
• Conduct investigations for payment delays and resolve issues.

Skills

Problem-solving skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Education

GED or high school diploma

Tools

Collection software

Microsoft Office Suite

Job description

The Sr Client Resolution Specialist is responsible for managing the timely payment on overdue accounts from WellSky's clients. The scope of this job includes maintaining positive cash flow and minimizing bad debt risks for the organization.

This position is based at WellSky's World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Manage Delinquent Accounts: Monitor and oversee a dynamic portfolio of accounts at various stages of delinquency, ensuring timely follow-up and resolution.
• Client Communication: Initiate and respond to client inquiries through phone and email to facilitate payment and resolve outstanding issues.
• Issue Resolution: Conduct in-depth investigations to identify root causes of payment delays and implement appropriate solutions. Escalate unresolved accounts to appropriate management channels when necessary.
• Cross-Functional Collaboration: Work closely with internal teams and stakeholders to remove barriers to payment and improve account outcomes.
• Process Improvement: Partner with colleagues to evaluate and enhance current processes, contributing to continuous operational improvement.
• Additional Duties: Perform other related tasks and responsibilities as assigned by management.

Required Qualifications:

• GED or high school diploma
• At least 2-4 years of relevant work experience

Preferred Qualifications:

• Proficient in using collection software and Microsoft Office Suite
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Highly organized with attention to detail and the ability to manage multiple tasks

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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#LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year