Sr. Client Relations Specialist

SS&C; Kansas City (MO); On-site; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Sr. Client Relations Specialist to foster strong relationships with clients and ensure their needs are met. This role involves communicating effectively, educating customers about products, and providing solutions to enhance their experience. The ideal candidate will possess excellent communication skills, project management expertise, and a proactive approach to problem-solving. Join a dynamic team that values diversity, inclusion, and professional development in a hybrid work environment that promotes work-life balance and personal growth. If you are passionate about client relations and eager to make a difference, this opportunity is for you.

Benefits

401k Matching Program

Professional Development Reimbursement

Flexible Personal/Vacation Time Off

Medical, Dental, Vision Insurance

Employee Assistance Program

Parental Leave

Discounts on fitness clubs

Discounts on travel

Hands-On Training Programs

Business Casual Dress Code

Qualifications

• Bachelor's degree and 3+ years of client-facing experience required.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Establish and lead collaborative relationships with customers.
• Analyze customer needs and recommend innovative solutions.

Skills

Communication Skills

Project Management

Problem Solving

Time Management

Data Analysis

Team Collaboration

Education

Bachelor's Degree

Tools

Microsoft Excel

JIRA

Chorus/AWD

TA2000

3270

Job description

Sr. Client Relations Specialist

Locations: Kansas City, MO | Hybrid

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Establish & lead collaborative relationships between customers and the SS&C organization
• Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings
• Educate customers on implementing our products and services
• Analyze, anticipate, and identify customer needs and recommend innovative solutions
• Complete system change requests
• Research and resolve any system issues reported by customers
• Leverage extensive in-house training programs for industry knowledge and product expertise
• Mentor & lead less experienced associates
• Establish work priorities, plan projects, and ensure timelines are met
• Prepare status reports for customers
• Coordinate face-to-face meetings with customers onsite and at their location
• Ensure contractual obligations are achieved
• Assist with budgeting, billing, and contract administration
• Assist in onboarding new customers as they transition to SS&C's industry leading solutions

What You Will Bring:

• Bachelor’s degree and 3+ years of client facing work-related experience required
• Excellent written and verbal communication skills
• Strong project management skills
• Problem solving and numerical reasoning skills; ability to analyze data and take action
• Career oriented, highly motivated, and self-starting individual
• Ability to work in a fast paced, team environment
• Efficient time management with strong organizational skills
• Ability to quickly learn and adapt to new systems, processes, plans, and programs
• Proficiency in use of business productive tools such as word processing, spreadsheets, data management, project management, and presentations
• Proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.