Senior Client Manager

NTT; Remote; USD 115,000 - 140,000; Full time

Job summary

A leading technology services provider seeks a Senior Client Manager to drive account growth and manage relationships in Santa Clara, California. This role focuses on client satisfaction and involves acquiring new customers while minimizing churn in existing accounts. Ideal candidates will possess a strong business development background in IT or professional services and have experience with Salesforce.com. Competitive salary of $115K to $140K plus bonuses and comprehensive benefits package offered.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Variable bonus structure

Qualifications

• Advanced experience in global partner management and sales environments.
• Experience in the IT or professional services industry.
• Strong business acumen in sales, focusing on planning and leveraging tools.

Responsibilities

• Manage and grow relationships to drive growth across assigned accounts.
• Acquire new customers and minimize churn in existing accounts.
• Drive client satisfaction throughout the entire lifecycle.

Skills

Sales orientation

Client management

Advanced communication

Business development

Salesforce.com platform experience

Education

Bachelor's degree or equivalent in business or sales

Tools

Salesforce.com

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Senior Client Manager is an advanced subject matter expert. This is a quota-bearing sales persona, and the primary responsibility of the role is to take full ownership of assigned accounts, retain these clients and find new business.

The focus of this role is to manage and grow relationships in order to drive land, expansion and renewals across all solutions within assigned accounts.

The Senior Client Manager is required to pursue leads identified by aligned lead generation representatives/business development representatives.

Your day at NTT DATA

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business.

You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization. This is a remote in territory opportunity with travel around 25%-50%.

In this role you will:

• Manage and grow relationships to drive land, expansion and renewals across all solutions within established accounts.
• Acquire net new customers within the assigned account base.
• Pursue leads identified by aligned lead generation/business development representatives.
• Minimize churn and maximize retention in assigned accounts.
• Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generate demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
• Influence and work closely with vendors/partners to achieve required results.
• Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecast.
• Develop open and effective channels of communication with each client within the assigned account.
• Encourage revenue growth by inspiring clients to additional services.
• Become the reliable point of contact for clients that is required to establish a strong business relationship.
• Takes ownership of a range of accounts within the assigned segments.
• Determine the best solution requirements for each client that can be deployed by other departments.
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization.
• Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost.

Qualifications

• Bachelor's degree or equivalent in business or a sales related field.
• Relevant vendor certifications would be advantageous.
• Advanced experience in a global partner management role.
• Advanced experience in a sales environment and/or customer service role.
• Advanced experience in the IT or professional services industry with a focus on business development and/or sales.
• Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Advanced sales orientation with experience working with clients and business teams to create sales‑orientated solutions and services.
• Advanced experience gained in a similar client manager role.
• Advanced experience working with Salesforce.com contact platform.

To thrive in this role, you need to have:

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company's offerings, client applications, use cases, and market trends.
• Ability to link our high‑value services to specific client needs and outcomes.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
• Experience in manufacturing, High-Tech.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.
• A bachelor’s degree or equivalent in business or a sales‑related field.

Working Conditions

This is a home office‑based position, with occasional travel for company meetings. Responsibilities may require evening work in response to working with Asia and European coworkers and supporting the Global Sales Team.

Target Base Salary: $115K to $140K base plus variable bonus. NTT intends to offer a base pay within this range dependent upon factors such as experience and job‑related requirements.

Base pay is one part of the Total Rewards offerings that NTT provides to employees. We also provide benefits offerings to include medical, dental, vision, life insurance, supplemental life insurance, spouse and child life insurance, STD, LTD, Flex Spending Accounts and the Company’s 401(k) retirement plan.

Workplace type

Remote Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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