Sr. Client Advisor | Phipps Plaza

Amiri; Los Angeles (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Commission eligible

Vacation policy

Job summary

AMIRI, a Los Angeles-based luxury house, is seeking a Sr. Client Advisor for our Phipps Plaza boutique.

You will deliver best-in-class client service, build lasting relationships, and contribute to store sales and profitability through expert product knowledge and a client-first mindset. You will engage clients in person, by phone, and online, participate in floor moves and visual merchandising, and support management in daily operations.

Qualifications

• 2+ years retail sales experience in a luxury consumer goods environment.
• Strong communication and relationship-building skills.
• Ability to work flexible shifts including nights, weekends, and holidays.

Responsibilities

• Achieve and exceed individual sales goals and KPI including sales volume, units per transaction, and average dollar per transaction.
• Provide best-in-class client service in person, over the phone, and via electronic communication.
• Demonstrate exceptional product knowledge and engage clients with craftsmanship narratives.
• Partner with store and corporate management to resolve client issues to benefit the business.
• Assist in floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Participate in inventory and cycle counts and safeguard store assets.
• Keyholder responsibilities including opening and closing procedures.

Skills

Retail sales

Client service

Relationship building

Communication

Time management

Tools

POS system

Job description

Purpose and Objective

AMIRI is looking for a charismatic Sr. Client Advisor for its retail store in Phipps Plaza! This role is responsible for delivering quality client service, act as a positive role model to the team, and assist Management in their effort to achieve store sales and maximize profitability.

Job Responsibilities and Duties:

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT).
• Maintain a strong drive for results and a positive, team first attitude at all times.
• Ensure a welcoming client-focused environment which includes offering best in class service, in person, over the phone, and through electronic communication.
• Demonstrate exceptional product knowledge, engage clients through the craftsmanship& narratives of products.
• Partner with store and corporatemanagement teams to ensure that each client issue is properly resolved to the benefit of the business.
• In coordination with management, participate infloor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in preparing, packing, wrappingmerchandise upon request.
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
• Keyholder; opening & closing procedures.

Knowledge, Skills, and Ability Requirements:

• 2+ years Retail Sales and/or Client Service experiencein a luxury consumer goods environment.
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Provide outstanding customer service across all mediums (in-person, written, phone, etc).
• Read, count, and write to accurately complete all business and client-related transactions.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
• Ability to operate all equipment necessary to perform the job (answeringphones, operating cash register, using computers, and all other office equipment).
• Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

Compensation Package:

• Hourly; Commission eligible
• Full package health benefits
• 401(k) + Employer match
• Non-accrued vacation

Who We Are:

Founded in 2014, AMIRI is a global luxury house based in Los Angeles. The brand's intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast music culture.

The brand's trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week and a growing international presence through an expanding network of flagship destinations.

AMIRI's culture and contemporary vision prioritize quality, creativity, and innovation across every facet of the business. Founder and Creative Director Mike AMIRI continues to safeguard and shape the artistic vision of the brand and design studio.

As the brand's presence expands globally and continues to emerge as one of the fastest-growing businesses in the U.S. luxury fashion market, AMIRI is seeking visionary individuals with a creative and entrepreneurial mindset to join our team.