Sr. Claims Technical Specialist

QBE Americas, Inc.; New York, Water Street (NY, PA); Hybrid; USD 126,000 - 237,000; Full time

Job summary

An established industry player is seeking a Sr. Claims Technical Specialist to manage a diverse portfolio of complex claims. This pivotal role involves engaging with external advisors and vendors, conducting thorough investigations, and ensuring compliance with laws and regulations. The ideal candidate will possess strong negotiation skills and a deep understanding of professional liability claims. This innovative firm offers a hybrid working model, a competitive salary range, and a comprehensive benefits package, including a generous 401(k) match and tuition reimbursement. Join us to make a meaningful impact in the claims industry.

Benefits

Paid parental leave (22 weeks, 12 available to all parents)

401(k) with up to 8% match

Well-being programs

Tuition reimbursement for education and certifications

Hybrid working model

Qualifications

• 8+ years of relevant experience in claims management or legal roles.
• Bachelor's Degree or equivalent experience required.

Responsibilities

• Manage complex claims and conduct investigations effectively.
• Collaborate with external vendors and legal professionals.
• Analyze case reserves and ensure compliance with regulations.

Skills

Innovative problem-solving

Information gathering and evaluation

Financial acumen

Adaptability and multitasking

Documentation and evidence preservation

Logical reasoning and problem analysis

Negotiation skills

Relationship building and communication

Portfolio management of complex claims

Education

Bachelor's Degree

Juris Doctor (JD)

Job description

Primary Details

Time Type: Full time
Worker Type: Employee

Manages the complete investigation, evaluation, and resolution of assigned portfolio of complex claims emanating from the lawyers' professional and miscellaneous professional liability business segments. Engages, directs, and manages external advisors and vendors, including legal service professionals, discovery vendors, data and security experts, and consultants across a highly complex portfolio of matters.

Sr. Claims Technical Specialist

• Location: USA - Chicago, Plano, TX, or NY
• Work Arrangement: Hybrid
• The salary range for this role is: $126,000 - $236,500

The Opportunity

Manage the complete investigation, evaluation, and resolution of assigned portfolio of complex claims from the lawyers' professional and miscellaneous professional liability segments. Engage, direct, and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts, and consultants across highly complex matters.

Your new role

• Manage a diverse portfolio of complex claims, including conducting fact, liability, and loss investigations, and interpreting insurance contracts effectively and efficiently.
• Evaluate and negotiate claim resolutions in a timely manner, within authority, and in compliance with laws, regulations, statutes, and best practices.
• Drive high customer care, responsiveness, and satisfaction to deliver superior claim outcomes.
• Collaborate with outside counsel to formulate litigation strategies ensuring desired outcomes and effective management.
• Manage external advisors and vendors including legal professionals, discovery vendors, data and security experts, and consultants.
• Oversee projects and initiatives to achieve strategic objectives.
• Analyze, develop, and determine appropriate case reserves, recommending changes to ensure actuarial accuracy.
• Serve as a subject matter expert in professional liability areas, disseminate information, and lead thought leadership.
• Represent QBE in industry seminars and author articles on professional liability topics.
• Collaborate with Underwriters to identify and address complex risks, participate in sales calls and RFPs.
• Manage relationships with external vendors to ensure accurate, timely, and cost-effective solutions.
• Own personal development, skill enhancement, and career growth.
• Manage departmental budgets, forecast expenditures, and ensure fiscal responsibility.

Required Education

Bachelor's Degree or equivalent experience.

Required Experience

8 years relevant experience.

Preferred Competencies/Skills

• Innovative problem-solving
• Information gathering and evaluation
• Financial acumen
• Adaptability and multitasking
• Documentation and evidence preservation
• Logical reasoning and problem analysis
• Negotiation skills
• Relationship building and communication
• Portfolio management of complex claims

Preferred Education

Juris Doctor (JD).

Preferred Experience

Handling legal malpractice and professional liability claims; experience in legal, brokerage, risk management roles.

Preferred Knowledge

• Knowledge of professional liability products, policies, and trends
• Legal and technical knowledge of professional liability claims in US jurisdictions
• Insurance policy language
• Strategic planning and resource management
• Expertise in legal and field-specific professionals

Compensation Package

The salary range is as stated; offers depend on role complexity, location, and candidate background. Additional benefits include an annual discretionary bonus.

Benefits

• Hybrid working model
• Paid parental leave (22 weeks, 12 available to all parents)
• 401(k) with up to 8% match
• Well-being programs
• Tuition reimbursement for education and certifications

Why QBE?

We foster a resilient future, value our people, and offer meaningful careers helping people protect what matters most. Join us to make an impact.

Commitment to Diversity & EEO

We promote an inclusive environment and comply with all applicable laws. Assistance available for interview accommodations.

Skills

Adaptability, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Collaboration, Performance Management, Mentorship, Initiative, Project Delivery, Compliance, Risk Management, Team Development.

How to Apply

Click "Apply" and follow the steps to submit your application.