Sr. Claims Specialist, Property

Sompo; Charlotte (NC); On-site; USD 100,000 - 175,000; Full time

Job summary

Sompo in Charlotte, NC is seeking a Sr. Claims Specialist for our North America First Party Property Claims team. You will handle Commercial Property claim exposures and guide complex coverage decisions, working with cross-functional partners across Underwriting, Actuarial, and Operations.

You bring at least 5 years of relevant property claims experience, direct E&S experience, and a CPCU preference. The role requires high-volume workflow management, strong negotiation, and proficiency with

Qualifications

• Minimum 5 years of relevant claims experience with a track record of increasing responsibility.
• Direct experience handling Commercial Property and E&S Property claims, including quota‑share, shared/layered, and excess claims.
• Preference for candidates pursuing or holding an insurance designation such as CPCU.
• Proven ability to manage high‑volume workflows effectively, including during catastrophic events.
• Strong collaboration skills with the ability to build close working relationships across departments, especially Underwriting and Actuarial.
• Excellent negotiation, analytical, written, organizational, and computer skills; construction/property estimating and experience with Guidewire, Genius, or ImageRight are a plus.

Responsibilities

• Handle Commercial Property claim exposures for North American Property business units, including related systems and processes.
• Evaluate exposures and make claim decisions on first‑party property claims, while providing guidance on complex coverage, liability, and damages issues.
• Manage loss adjustment expense and ensure efficient, timely, and accurate claim reporting, including narratives and financial calculations.
• Report exposures, reserves, trends, and claim metrics to Underwriting, Senior Management, Reinsurers, and key internal stakeholders.
• Partner with Actuary, Cede Re, Underwriting, Operations, Finance, and other functional groups to support reporting, communication, and business needs.
• Maintain compliance with best practices and procedures, build strong relationships with brokers and agents, and support additional duties and travel as needed.

Skills

Commercial Property claims

E&S Property claims

Quota-share / shared-layered / excess

CPCU designation

Catastrophic event management

Negotiation

Analytical skills

Guidewire

Genius

ImageRight

Cross-functional collaboration

Tools

Guidewire

Genius

ImageRight

Job description

Are you looking for your next opportunity? Sompo has a unique opportunity for a Sr. Claims Specialist in our North America First Party Property Claims team.

Location:

This position can be based out of our Boston, MA, Alpharetta, GA, Charlotte, NC, Dallas, TX, Purchase, NY, NYC, NY, Morristown, NJ or any of our other US based offices.

Our Business, Your Impact, Our Opportunity

What you’ll be doing:

• Handle Commercial Property claim exposures for North American Property business units, including related systems and processes.
• Evaluate exposures and make claim decisions on first‑party property claims, while providing guidance on complex coverage, liability, and damages issues.
• Manage loss adjustment expense and ensure efficient, timely, and accurate claim reporting, including narratives and financial calculations.
• Report exposures, reserves, trends, and claim metrics to Underwriting, Senior Management, Reinsurers, and key internal stakeholders.
• Partner with Actuary, Cede Re, Underwriting, Operations, Finance, and other functional groups to support reporting, communication, and business needs.
• Maintain compliance with best practices and procedures, build strong relationships with brokers and agents, and support additional duties and travel as needed.

What You’ll Bring

• Minimum 5 years of relevant claims experience with a track record of increasing responsibility.
• Direct experience handling Commercial Property and E&S Property claims, including quota‑share, shared/layered, and excess claims.
• Preference for candidates pursuing or holding an insurance designation such as CPCU.
• Proven ability to manage high‑volume workflows effectively, including during catastrophic events.
• Strong collaboration skills with the ability to build close working relationships across departments, especially Underwriting and Actuarial.
• Excellent negotiation, analytical, written, organizational, and computer skills; construction/property estimating and experience with Guidewire, Genius, or ImageRight are a plus.

Salary Range

$100,000 – $175,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high‑quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay‑for‑performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full‑time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

Summary

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Who We Are And What We Stand For

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.