Senior Technical Specialist, General Liability Claims

Sompo; Boston (MA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Two medical plans

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Parental leave

Employee assistance program

Job summary

Sompo seeks a Senior Technical Specialist for General Liability to lead specialized claims handling and provide technical guidance to TPAs and internal teams. This role requires collaboration with underwriting, actuaries, and counsel to optimize reserve levels and defense strategy.

The position involves managing complex exposures up to multimillion-dollar levels, ensuring compliance with client guidelines and maintaining strong relationships across departments.

Qualifications

• Candidates should have general liability claims experience with increasing responsibility.
• Preference for candidates with insurance designations and multiple state licenses.
• Experience handling large, high-exposure claims and complex strategy.

Responsibilities

• Handle Sompo Casualty claims (primary/excess) and related systems and processes.
• Provide technical oversight to TPA claim handlers and supervisors.
• Develop strategies to control expenses and resolve litigated claims.
• Establish reserves and analyze loss trends for improvement plans.
• Coordinate with underwriting, actuarial, and other functions during renewals.

Skills

General liability

Negotiation

Analytical thinking

Written communication

Relationship management

Education

Bachelor's degree

Juris Doctor (JD) preferred

Tools

Guidewire

Genius

ImageRight

MS Word

Excel

Outlook

Job description

Sompo has a unique opportunity for a Senior Technical Specialist, General Liability on our Casualty Claims team.

You will provide insight and analysis on a variety of General Liability Primary Casualty claims, as well as act as a liaison between underwriting, claims, and our Third-Party Administrators.

Location: This position can be based out of our New York, NY, Garden City, NY, Purchase, NY, Morristown, NJ, Miami, FL, Charlotte, NC, Alpharetta, GA or Conshohocken, PA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our Business, Your Impact, Our Opportunity

What you’ll be doing:

• Handle Sompo Casualty claims (primary and/or excess) and related systems and processes
• Provide technical oversight and guidance to TPA claim handlers and supervisors
• Adherence to client-specific claim handling guidelines, providing coverage and analytical analysis of potential exposures
• Manage counsel where assigned; develop and execute strategy to control expenses and resolve litigated claims
• Establish appropriate reserves; Analyze loss and expense trends on a portfolio of claims and assist in the development and implementation of plans to improve results
• Ensure that all claim information is reviewed and accurately and timely recorded; proactively manage correspondence and claim files and maintain a current diary in compliance with company standards
• Effectively represent the company’s interests in meetings and negotiations; maintain a high level of claim and industry related expertise in order to assure technical competency and communicate to team members regarding significant issues and relevant changes
• Support underwriters and actuaries during the renewal process, communicating with and supporting underwriting and other functional groups within the organization

What You’ll Bring:

• Minimum 5 plus years’ experience required in general liability claims handling with a career history of increasing responsibility with at least 3‑5+ years handling excess claims, including large limit and high exposure claims
• Bachelor's degree required, with a JD preferred; Strong preference for candidate who has pursued or is in the process of pursuing an insurance related designation (e.g. RPLU, CPCU IIA, AMIM); Multiple state adjuster license a plus. Successful candidate may be required to obtain licenses or additional state licenses
• Direct handling of a wide variety of general liability exposure claims with an emphasis on evaluating, handling, negotiating and settling litigated and non-litigated matters with typical exposure up to $2M USD
• Demonstrated ability to establish close working relationship with other departments including underwriting & actuarial
• Strong negotiating, analytical, written and organizational skills
• Effective communication with a wide spectrum of people both internally and externally
• Advanced relationship management skills with internal staff and external partners are required
• Strong computer skills (MS Word, Excel, Outlook and various in-house claims systems –Guidewire, Genius, ImageRight is a plus)
• Multiple state adjuster licenses a plus. Successful candidate may be required to obtain licenses or additional state licenses

Salary Range:

$115,000 - $130,000

Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

Summary

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Who We Are And What We Stand For

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work.