Sr. Claims Representative (Commercial Trucking/Transportation)

West Bend Mutual Insurance Company; West Bend (WI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonus up to 18%

Medical & Prescription Insurance

401(k) Plan with Company Match

Paid Time Off - 17 days first year

Dental Insurance

Job summary

West Bend Mutual Insurance Company in Wisconsin is seeking a Sr. Claims Representative to investigate and manage complex commercial trucking and transportation claims from initial loss through resolution.

You will evaluate liability, damages, coverage, and regulatory issues, collaborate with insureds, drivers, attorneys, and vendors to determine claim exposure and settlements, and handle high-severity and litigated cases while delivering strong customer service.

Qualifications

• Experience handling complex commercial trucking and bodily injury claims.
• Strong investigation, coverage analysis, and liability assessment skills.
• Proven negotiation and problem-solving abilities.
• Excellent communication and relationship-building with insureds, drivers, and attorneys.
• Familiarity with regulatory compliance issues for commercial motor vehicles.

Responsibilities

• Investigate and manage complex commercial trucking and transportation claims from initial loss through resolution.
• Evaluate liability, damages, coverage, and regulatory compliance issues involving commercial motor vehicles.
• Collaborate with insureds, drivers, attorneys, law enforcement, expert vendors, and repair facilities to determine claim exposure and negotiate settlements.
• Analyze accident reports, electronic logging data, driver records, and other evidence to support claim decisions.
• Handle high-severity and litigated trucking claims while maintaining strong customer service and cost containment practices.

Skills

Investigation

Negotiation

Communication

Relationship building

Litigation experience

Education

MCIEF/AIC/AINS/CPCU coursework

Job description

Sr. Claims Representative (Commercial Trucking/Transportation)

Job Locations

US-WI-West Bend

ID

2026-3770

Category

Claims

Contract

Full-Time

Remote/Hybrid

Hybrid

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Investigate and manage complex commercial trucking and transportation claims from initial loss through resolution.

Work Location

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Responsibilities & Qualifications

Sr. Commercial Trucking/Bodily Injury Claims Representative

Investigate and manage complex commercial trucking and transportation claims from initial loss through resolution. Evaluate liability, damages, coverage, and regulatory compliance issues involving commercial motor vehicles. Collaborate with insureds, drivers, attorneys, law enforcement, expert vendors, and repair facilities to determine claim exposure and negotiate settlements. Analyze accident reports, electronic logging data, driver records, and other evidence to support claim decisions. Handle high-severity and litigated trucking claims while maintaining strong customer service and cost containment practices.

What You'll Bring to the Role

• Experience handling commercial trucking claims
• Experience handling complex bodily injury claims
• Strong investigation, coverage analysis, and liability assessment skills
• Proven negotiation and problem-solving abilities
• Excellent communication and relationship-building skills
• Experience working with attorneys and litigated claims
• MCIEF, AIC, AINS, CPCU coursework, or other insurance education is a plus

Why You'll Love It Here

You’ll join a collaborative team that values expertise, supports professional growth, and trusts you to make an impact. Here, you’ll tackle meaningful work, share your knowledge with others, and help deliver exceptional outcomes for our customers.

Share in Our Success

At West Bend, we believe great work should be rewarded. In addition to competitive compensation and outstanding benefits, eligible employees can earn an annual Performance Bonus Plan payout of up to 18% of base salary, based on both company and individual performance. When you help drive our success, you’ll share in the rewards.

#LI-BW1

Salary Statement

The salary range for this position is $70,000-$90,000.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.