Sr. Claims Manager

AMSURG; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

Life

Disability

401(K) Plan

Job summary

AMSURG is seeking a Sr. Manager of Claims to provide strategic leadership and hands-on management of the comprehensive claims portfolio within Risk Management.

The role oversees the end-to-end lifecycle across Workers' Compensation, Property, General Liability, and Professional Liability, coordinating with executives, internal teams, and external partners. The position emphasizes analytical rigor, operational excellence, and collaboration across Finance, Legal, IT, Real Estate, and Operations to

Qualifications

• Basic knowledge of claims processes and handling both litigated and non-litigated matters.
• Understanding of reserve setting, claim finances, and loss run data analytics.
• Strong knowledge of state or federal regulations regarding insured claims.

Responsibilities

• Owns evaluation and investigation of all incidents, claims, and allegations.
• Leads litigation and partner management with external adjusters and defense counsel.
• Drives strategic vision for the claims function and fosters continuous improvement.

Skills

Claims processes

Reserves & loss data

Regulatory knowledge

Education

Bachelor's degree + 8 years claims experience

Job description

Sr. Manager of Claims

AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics.

Position Summary

The Sr. Manager of Claims provides strategic leadership, operational oversight, and hands-on management for AMSURG's comprehensive claims portfolio. This role manages the end-to-end claims lifecycle within the Risk Management department, directly impacting the organization's financial and operational resilience. The ideal candidate is analytical, driven, and someone who can manage a diverse portfolio consisting of Workers' Compensation (40%), Property (40%), General Liability (10%), and Professional Liability (10%). They will own the process from initial incident evaluation and carrier notification through to final resolution and litigation management, collaborating closely with executive leadership, internal teams, and external partners.

Work Schedule

Remote-First

Essential Responsibilities

• Claim Ownership & Strategy: Owns the evaluation and investigation of all reported incidents, allegations or claims in the AMSURG system; independently assesses liability, determines compensability, verifies coverages, and manager carrier notifications.
• Litigation & Partner Management: Partners directly with external insurance adjusters and defense counsel to drive aggressive defense strategies, optimize claim outcomes, and execute releases or payments within designated authority.
• Operational Excellence: Lifts the strategic vision for the claims function, fostering a culture of continuous improvement, operational excellence, high performance, and compliance.
• Cross-Functional Advisory: Serves as a subject matter expert for Corporate and Center staff on claims-related issues, including optimizing Return-to-Work programs and managing subpoenas and medical record requests.
• Data & Financial Intelligence: Analyzes complex claims data and third-party loss runs to identify risk trends; translates data into actionable strategic insights and prepares ad-hoc reporting for leadership.
• Collaboration: Collaborates seamlessly with Finance, Legal, IT, Real Estate, and Operations to integrate risk management best practices across the organization.

Qualifications

• Basic knowledge of claims processes is required to handle matters (both litigated and non-litigated).
• Understanding of reserve setting, claim finances, and loss run data analytics.
• Strong knowledge of state or federal regulations and/or statutes regarding insured claims preferred.

Education/Experience

• Bachelor's degree from an accredited college or university with a minimum of eight (8) years' experience as a claims handler required. Professional Liability, Workers Compensation, and Property experience highly preferred.

Living Our Values Every Day

At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care. These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

• Care Deeply for those around us.
• Cultivate Integrity to build trust.
• Champion Excellence for continuous improvement.
• Celebrate Teamwork every step to the way.

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• Life
• Disability
• Healthcare FSA
• Dependent Care FSA
• Limited Healthcare FSA
• FSAs for Transportation and Parking & HSAs
• A matching 401(K) Plan

Paid Time Off: AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process.