Sr. Change Manager, Amazon Fresh Stores

Amazon; Seattle (WA); On-site; USD 104,000 - 185,000; Full time

Job summary

An established industry player is seeking a Sr. Change Manager to join its dynamic operations team. This role involves managing a portfolio of projects that impact Fresh Stores, ensuring streamlined processes and effective communication across various stakeholders. The ideal candidate will possess strong program and project management skills, with a knack for data-driven decision-making and strategic thinking. In this fast-paced environment, you will advocate for the store experience, drive project timelines, and identify automation opportunities. Join a forward-thinking company that values diversity and innovation, and make a significant impact in a role that offers both challenge and opportunity.

Benefits

Equity

Sign-on Bonuses

Comprehensive Health Plans

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Ownership of program strategy and communication of results.

Responsibilities

• Manage portfolio of projects affecting Fresh Stores.
• Build and maintain project timelines for store teams.
• Conduct stakeholder meetings to keep project portfolio current.

Skills

Program Management

Project Management

Data Analysis

Stakeholder Engagement

Communication Skills

Strategic Thinking

Process Improvement

Analytical Skills

Education

Bachelor's Degree in Project Management

Master's Degree or MBA

Tools

Microsoft Office (Word, Excel, PowerPoint)

SharePoint

Quip

OneNote

Smartsheets

Job description

The Sr. Change Manager will be a key member of the Amazon Fresh Stores (AFS) operations team. This individual contributor will collaborate with stakeholders within and outside of Fresh Stores, including program and product managers across AFS.

This role is responsible for managing the portfolio of projects and changes affecting Fresh Stores. The manager will refine the current project management strategy and develop a seamless, streamlined, and repeatable process that is easily understandable and usable organization-wide. The Sr. Change Manager must be assertive—capable of respectfully but effectively challenging all levels of the organization to ensure projects and programs are appropriate, well-vetted, and properly timed for store rollouts.

The responsibilities include, but are not limited to:

1. Advocating for the store during all business engagements to ensure a consistent and valuable experience.
2. Building and maintaining comprehensive project timelines to provide visibility of upcoming changes to store teams.
3. Conducting regular stakeholder meetings to keep the AFS project portfolio current.
4. Identifying opportunities for automation and developing solutions to enable such tools and applications.
5. Supporting strategic documents like OP1 and business QBRs with relevant stakeholders.

Minimum qualifications include:

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Ownership of program strategy, end-to-end delivery, and communication of results to senior leadership.
• Bachelor's degree in project management or a related field.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and collaboration tools such as SharePoint, Quip, and OneNote.
• Experience presenting to and influencing senior leadership.
• At least 3 years of retail experience.

Additional preferred qualifications:

• 2+ years of experience in process improvement.
• Master's degree or MBA in business, operations, HR, adult education, organizational development, instructional design, or related fields.
• Project Management certification (PMP, PRINCE2, IPMA).
• Experience working with Smartsheets.
• Experience in complex organizational settings (e.g., PMO, geographically dispersed teams).
• Experience managing large, cross-functional projects.
• Ability to thrive in a fast-paced, innovative environment with ambiguity.
• Effective communication skills with technical and non-technical audiences.
• Strong analytical and quantitative skills, with the ability to leverage data for decision-making.
• Strategic thinking with tactical execution capabilities.

Amazon is an equal opportunity employer and values diversity. For workplace accommodations during the hiring process, visit this link. Compensation varies by geographic location and experience, with a range from $104,100 to $185,000 annually. Additional benefits may include equity, sign-on bonuses, and comprehensive health plans. For more details, visit this link. The position remains open until filled, and applicants are encouraged to apply via our career site.