Sr Certified Technician Centralized Services

Walgreens; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated Pharmacy Technician to lead and support a team in providing exceptional service. In this role, you will ensure compliance with regulations, assist in resolving escalated issues, and maintain high standards of patient care. Your expertise will be crucial in processing prescriptions, managing customer inquiries, and enhancing operational efficiency. Join a company with a rich heritage in healthcare that values community and innovation, where your contributions will make a significant impact on the lives of millions of customers daily. This is a fantastic opportunity to grow your career in a dynamic environment while making a difference in healthcare.

Qualifications

• High School Diploma or GED with 2 years of pharmacy technician experience.
• Must have active pharmacy technician license and PTCB certification.

Responsibilities

• Process new patient registrations and handle prescription requests.
• Coordinate day-to-day activities of technicians and assist with customer issues.

Skills

Customer Service

Pharmacy Technician Experience

Time Management

Communication Skills

Problem Resolution

Team Collaboration

Education

High School Diploma or GED

Tools

Pharmacy Systems

PC Skills

Job description

Job Summary

Serves as a leader and subject matter expert, ensuring that inquiries are handled in accordance with state and federal regulations. Communicates with patients, physicians, and third-party providers. Assists with resolution of escalated issues. Assists in assigning, monitoring, and reviewing the day-to-day work of Centralized Services Technicians and provides coaching and guidance. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities

1. Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into the appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves intermediate to complex questions or issues that reflect substantial variety and detail. Serves as a resource for lower-level technicians.
2. Assists in the coordination of the day-to-day activities of technicians. May assist with difficult customers and/or requiring in-depth knowledge. Handles correspondence to patients and makes outbound calls to patients and prescribers as needed.
3. Serves as the first escalation point for problem resolution. Anticipates client needs and proactively identifies solutions. Seeks guidance from supervisory or managerial staff only for the most complex or escalated questions or problems.
4. Resolves Third Party Rejects by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval, or otherwise resolve the Third Party Rejects where applicable.
5. Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior-level staff as appropriate.
6. Monitors trends and notifies supervisor of recurring or high-priority issues.
7. Looks for ways to improve current processes with enhancements and ideas.

About Walgreens Boots Alliance

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy, and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits

Minimum Requirements:

• High School Diploma or GED and at least 2 years of customer service or pharmacy technician experience.
• Must have an active pharmacy technician license or certification as required by state Board of Pharmacy.
• Active PTCB national certification required.
• Currently meeting or exceeding established quality and productivity standards, currently a Technician II level and 1 year total experience as a Technician (Technician I and/or II).
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience building and maintaining relationships within a team.
• Intermediate to advanced PC and Search Engine skill level skills.
• Communicate effectively in writing and verbally.
• Handles multiple Lines of business.
• 18 years of age or older.