Sr Case Manager/Case Manager, Queens Treatment Apartment (QTA)

ACMH, INC.; New York (NY); On-site; USD 56,000 - 64,000; Full time

Job summary

ACMH is seeking a Senior Case Manager/Case Manager for the Queens Treatment Apartment (QTA). You will coordinate case management, deliver community rehabilitation services, and work with the Program Director in Queens.

The role involves home visits, plan development, and crisis intervention as part of a multidisciplinary team, with a focus on supporting adults with serious mental illness in access to services and housing stability.

Qualifications

• Sr. Case Manager qualifications require a MA in psychology or human services and 3+ years in direct care; Master’s preferred.
• Strong written and verbal communication skills; experience with adults with serious mental illness preferred.

Responsibilities

• Conducts home visits for assigned caseload.
• Develops individualized Service/Support Plans with treatment team.
• Delivers community rehabilitation services (e.g., skills training, health services).
• Provides housing support and helps obtain entitlements and access benefits.
• Maintains client charts and documents progress and incidents.

Skills

Communication skills

Experience with adults with serious MI

Education

Master's degree in psychology or human services

Bachelor's degree in psychology or human services (with 3+ years direct care experience)

Job description

Senior Case Manager/Case Manager, Queens Treatment Apartment (QTA)

Function: Provides case coordination and delivers community rehabilitation services.

Reports to: Program Director

Location: Queens

Schedule: Mondays through Fridays (9:00am-5:00pm)

Tasks

• Conducts home visits on a regular basis for assigned case load.
• Obtains psychosocial histories and conducts functional skills assessments.
• Establishes and maintains liaison with primary provider of psychiatric care.
• Assures access to psychiatric, substance use, medical services, and entitlement benefits.
• Monitors client medication, including adherence and side-effects.
• Administers standardized health screening tools
• Develops an individualized rehabilitation plan (Service/Support Plan) in accordance with client needs, strengths, and goals and in consultation with the treatment team and others of the client's choice.
• Delivers community rehabilitation services according to individual need, including: Assertiveness/Self Advocacy Training, Community Integration Services/Resource Development, Daily Living Skills Training, Health Services, Medication Management Training, Parenting Training, Rehabilitation Counseling, Skill Development Services, Socialization, Substance Abuse Services, and Symptom Management.
• Delivers housing support services according to individual need in the areas of education/employment support, behavioral health, harm reduction/substance use, assistance with obtaining and retaining entitlements, health care, emergency services, Health Home Care Coordination and transportation.
• Documents client response to service, progress and regressions, and regularly updates the Service/Support Plan.
• Trains clients in safety procedures and conducts fire drills and self-preservation tests.
• Prepares residents for transition to independent living and makes necessary referrals.
• Facilitates crisis intervention in the event of an emergency.
• Staffs Emergency Phone on a rotating basis.
• Maintains client charts and submits necessary notes and reports, including incident reports, in compliance with agency procedures.
• Oversees maintenance of apartments, inventories furniture, and alerts program director of maintenance problems.
• Attends in-service training as requested by supervisory personnel.
• Provides coverage as needed for other staff on the program team.
• Serves as "Qualified Mental Health Staff Person"
• Duties as assigned by supervisor.

Requirements

Sr. Case Manager Qualifications: M.A. in psychology or a human service related field. B.A. in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills. Master’s Degree preferred.

Scattered Site SCM Salary: $63,905 plus generous benefits

Case Manager Qualifications: B.A. in psychology or a human service related field. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills.

Scattered Site CM Salary: $55,632 plus generous benefits

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.