Sr/Care Manager, Patient Support Services – Remote

IQVIA; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in life sciences and healthcare is seeking dedicated individuals for a vital role in patient support services. This position offers the chance to work in a supportive and collaborative environment where you can make a positive impact on patient care. With flexible remote work options, you will engage in essential tasks such as assisting patients with enrollment processes and providing support for insurance inquiries. Ideal candidates will have strong communication skills and a background in medical billing or customer service. Join a team that values your contributions and fosters career advancement opportunities.

Benefits

Opportunity for career advancement

Supportive work environment

Flexibility of remote work

Positive impact on patient care

Qualifications

• Minimum one year of experience in medical billing or related medical office experience.
• Must possess exceptional communication skills, both written and verbal.

Responsibilities

• Perform outbound calls to obtain information and document accurately.
• Assist customers with pharmacy-related services and insurance inquiries.

Skills

Exceptional communication skills

Data entry skills

Typing speed (30 wpm+)

Bilingual

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Suite programs

Soft phone systems

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:

1. Salary of $22/hr
2. Opportunity for career advancement and growth within the organization
3. Supportive and collaborative work environment
4. Flexibility of remote work
5. Chance to make a positive impact on patient care and support services

What to Expect (Job Responsibilities):

1. Perform outbound calls to obtain appropriate information and document accurately
2. Answer inbound calls and assist customers with pharmacy-related services
3. Contact insurance companies for benefit investigations and coverage eligibility
4. Provide prior authorizations and appeals support
5. Assist patients with the enrollment process for copay assistance programs

What is Required (Qualifications):

1. High School Diploma or equivalent; some college preferred
2. Minimum one year of experience in medical billing, reimbursement, insurance verification, or related medical office experience
3. Previous data entry experience (minimum three months) and ability to type 30 wpm+
4. Exceptional communication skills, both written and verbal
5. Must be computer savvy with proficiency in Microsoft Suite programs and soft phone systems

How to Stand Out (Preferred Qualifications):

1. Previous experience in Patient Support Services (Hub)
2. Previous customer service experience in the healthcare field
3. Bilingual

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