Sr. Card Services Specialist

Byline Bank; Chicago (IL); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Byline Bank—an award-winning Midwest employer—seeks a Sr. Card Services Specialist to explain, promote, establish, and maintain credit and debit accounts and services.

The role requires handling ATM, debit, Zelle, online banking, and ACH processes while ensuring compliance and quality service in a hybrid work environment. The position emphasizes teamwork and regulatory adherence.

Qualifications

• Associate degree or equivalent, preferred.
• 2+ years banking experience, preferred.
• 2+ years of Regulation E, Mastercard Liability and NACHA experience required.
• Proficiency in Microsoft Office Suite.
• Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment.
• Strong analytical, logical reasoning and problem-solving skills.
• Excellent communication skills both verbally and in writing.
• Bilingual in Spanish is a plus.

Responsibilities

• Processes ATM, debit card, Zelle, online banking transactions and ACH disputes in accordance with Regulation E, Mastercard liability, and NACHA rules.
• Processes general ledger transactions.
• Reviews daily reports and performing maintenance as needed.
• Monitors and processes requests from work queues and department emails.
• Assists incoming callers to the department’s hotline.
• Maintains focus with the progress of individual and department goals.
• Is available to assist fellow team members with card related inquiries and problem solving.
• Recognizes the need for additional training within the Card Services department and work directly with the Card Services Team Lead or Supervisor to develop and implement procedures, guides and/or FAQ’s.
• Continuously evaluates processes and procedures and suggest methods for efficient dispute processing and daily task completion.
• Ensures all department documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as it pertains to this position, including completion of required compliance training.
• All other duties as assigned.

Skills

Customer service

MS Office

Excellent communication

Analytical skills

Bilingual in Spanish

Education

Associate degree or equivalent

Tools

NACHA experience

Regulation E experience

Mastercard liability experience

Job description

Salary Range: $24.04 To $28.85 Annually

About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

• U.S. News & World Report’s Best Companies to Work for in the Midwest 2024-2025, 2025-2026 and Best Companies to Work for in Finance and Insurance & Overall 2025-2026.
• Newsweek’s America’s Greatest Midsize Workplaces for Women 2026
• Best Companies Group’s Best Remote and Hybrid Workplaces in America 2026
• Chicago Sun Times Chicago’s Best Workplaces 2024, 2025
• Best Companies Group and Illinois SHRM (Society for Human Resource Management) Best Workplaces in Illinois 2024, 2025, 2026

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

About the Opportunity

At Byline Bank, we believe in providing quality service and fostering strong relationships with our clients and communities. We're seeking motivated professionals who are ready to contribute to a growing organization and be part of a supportive, inclusive team. If you're ready to take the next step in your career, let's explore how you can make a difference with Byline’s Deposit Operations Team.

Objective of Position

The Sr. Card Services Specialist is responsible for performing necessary functions to explain, promote, establish, and maintain credit and debit accounts and services.

Duties and Responsibilities

• Processes ATM, debit card, Zelle, online banking transactions and ACH disputes in accordance with Regulation E, Mastercard liability, and NACHA rules.
• Processes general ledger transactions.
• Reviews daily reports and performing maintenance as needed.
• Monitors and processes requests from work queues and department emails.
• Assists incoming callers to the department’s hotline.
• Maintains focus with the progress of individual and department goals.
• Is available to assist fellow team members with card related inquiries and problem solving.
• Recognizes the need for additional training within the Card Services department and work directly with the Card Services Team Lead or Supervisor to develop and implement procedures, guides and/or FAQ’s.
• Continuously evaluates processes and procedures and suggest methods for efficient dispute processing and daily task completion.
• Ensures all department documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as it pertains to this position, including completion of required compliance training.
• All other duties as assigned.

Qualifications

• Associate degree or equivalent, preferred.
• 2+ years banking experience, preferred.
• 2+ years of Regulation E, Mastercard Liability and NACHA experience required.
• Proficiency in Microsoft Office Suite.
• Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment.
• Strong analytical, logical reasoning and problem-solving skills.
• Excellent communication skills both verbally and in writing.
• Bilingual in Spanish is a plus.

Physical Demands/Work Environment

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

Work Environment Flexibility

At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Salary and Benefits

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The anticipated hourly range for this position is between $24.04 to $28.85.

In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you’ll find a far-reaching choice of benefits and incentives.

Additional Information

Byline Bank is an Equal Opportunity Employment / Affianitve Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.

If applying within the US, this role is not eligible for visa sponsorship now or in the future.