Sr. Card Services Representative/Team Lead

United States Senate Federal Credit Union; Alexandria (VA); On-site; USD 70,000 - 104,000; Full time

Benefits offered by this job

Health Insurance including Medical, D​

401(k) Retirement Plan

Incentive bonus

Holidays

Vacation days

Sick days

Flexible Spending Account

Life Insurance

Parking or Metro benefits

Tuition reimbursement

Job summary

The United States Senate Federal Credit Union in Alexandria, VA seeks a seasoned Card Services leader to oversee daily fraud operations, reconciliations, and governance.

Under general supervision, you will manage fraud cases, mentor staff, ensure regulatory compliance, and collaborate across departments to deliver secure member service.

Qualifications

• High School Diploma or equivalent.
• Associate degree in Business, Finance, or related field preferred.
• Minimum of three years in card services, fraud operations, banking, or financial institution experience with leadership responsibilities.

Responsibilities

• Processes fraud/non-fraud and ATM disputes for all card products with timely resolution.
• Creates, reviews, and manages member fraud cases while maintaining accurate records.
• Balances Visa reconciliations and related general ledger accounts daily.
• Monitors member accounts and resolves card-related issues promptly.
• Mentors and cross-trains team members to ensure operational consistency.
• Assists with department projects, workflow improvements, and new processes.
• Ensures compliance with Visa Operating Regulations, NACHA, Regulation E, BSA, OFAC, and applicable laws.
• Develops and updates departmental procedures to improve efficiency and controls.
• Acts as department lead in the manager's absence.

Skills

Communication

Analytical skills

Microsoft Office

Organizational skills

Attention to detail

Mentoring

Visa regulations knowledge

Education

High School Diploma or equivalent

Associate degree in Business/Finance or related field

Tools

Visa processing systems

Job description

In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.

• Maintains our members’ and employees’ trust by safeguarding their financial data and information.
• Values and respects everyone’s abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.
• Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
• Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.

General Summary:

Under general supervision, ensures compliance with established policies, procedures, and regulatory requirements while overseeing the daily operations of Card Services. Processes member fraud claims for all card products, creates and manages fraud/non fraud cases, monitors member accounts, ensures all Visa reconciliations and general ledger accounts are balanced daily, and provides guidance and support to team members. Serves as the department lead in the manager's absence and works collaboratively with other departments to deliver exceptional member service.

Major Duties & Responsibilities:

Processes fraud/non fraud and ATM disputes for all debit and credit card products, ensuring timely resolution according to regulation and appropriate documentation.

• Creates, reviews, and manages member fraud cases while maintaining accurate records.
• Balances all Visa reconciliations and related general ledger accounts daily.
• Monitors member accounts and resolves card-related issues promptly and professionally.
• Ensures all card product transactions are posted accurately and within established timeframes.
• Mentors, cross-trains, and provide day-to-day guidance to team members to ensure operational consistency.
• Acts as department lead and provides operational coverage in the absence of the Card Services Manager.
• Assists with departmental projects, workflow improvements, and implementation of new processes.
• Maintains compliance with Visa Operating Regulations, NACHA, Regulation E, BSA, OFAC, and all applicable federal and state regulations.
• Develops and updates departmental procedures to improve efficiency, service quality, and internal controls.
• Works collaboratively with internal departments, vendors, and members to resolve complex issues.
• Participates in team meetings, training initiatives, and continuous improvement activities.
• Demonstrate dependable attendance and punctuality to support team productivity and business objectives. Performs other duties as assigned.
• Performs other duties as assigned.

Experience and Skills

Education: High School Diploma or equivalent required; Associate's degree in Business, Finance, or related field preferred.

Experience: Minimum of three years of card services, fraud operations, banking, or financial institution experience, including demonstrated leadership or team lead responsibilities

Skills: Excellent written and verbal communication, analytical and problem-solving skills, proficiency with Microsoft Office, strong organizational skills, attention to detail, ability to mentor others, and working knowledge of Visa regulations and card processing systems.

Location: This position is located at Headquarters (Alexandria, VA).

Time in Service: None Required.

Salary Range: Metropolitan Area (DC, MD, VA) $69,518.23- $104,277.35

Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.