Sr Capacity Planner (Remote)

Lensa; Houston (TX); Remote; USD 77,000 - 129,000; Full time

Job summary

A leading company in IT services is seeking a Sr Capacity Planner to develop and manage workforce strategies. This remote role requires expertise in Workforce Management and data analysis, with a focus on optimizing call center operations. Candidates should have a Bachelor's degree and significant experience in the field.

Benefits

Competitive benefits and compensation package

Qualifications

• 7 years of relevant experience with Workforce Management tools.
• 3-5 years in call center forecasting.
• Telecom experience, understanding ACDs.

Responsibilities

• Develop and deploy workforce management strategies.
• Identify coverage gaps and propose solutions.
• Generate reports and perform root cause analysis.

Skills

Workforce Management

Data Analysis

Financial Modeling

Reporting

Multitasking

Education

Bachelor's degree in Finance or Statistics

Master's in Finance and/or Statistics

Tools

Excel

Access

Job description

Join to apply for the Sr Capacity Planner (Remote) role at Lensa.

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Molina Healthcare, is seeking professionals. Apply via Lensa today!

Knowledge/Skills/Abilities

• Develop and deploy workforce management strategies nationwide. Partner with leaders by strategically identifying business needs, and propose solutions aligned with the needs of members and providers.
• Requires contact center experience with in-depth Workforce Management expertise, especially in planning efforts.
• Ensure the right number of skilled resources are in place at the right time to handle workload.
• Identify coverage gaps and propose solutions for optimal outcomes.
• Maintain data integrity and attention to detail; ability to self-check for quality.
• Work well under pressure and multitask effectively.
• Correlation reporting, financial modeling, facilities capacity planning.
• Identify data sources, collect data for analysis, and create data models for workload prediction.
• Maintain headcount/FTE requirements, predict work volume, handle time, and staff shrinkage.
• Measure performance against key metrics, support compliance, and forecast call volumes.
• Prepare communication plans, analyze variances, and support staffing adjustments.
• Generate reports, perform root cause analysis, and create custom reports using Excel/Access.

Job Qualifications

Required Education

Bachelor's degree in Finance or Statistics.

Required Experience

• At least 7 years of relevant experience with Workforce Management tools and call center operations.
• 3-5 years in call center forecasting.
• Telecom experience, including understanding of ACDs.
• Finance background, including conversion of dollars to FTE and budget application.

Preferred Education

Master's in Finance and/or Statistics.

Preferred Experience

Experience with IEX Totalview preferred.

Preferred Certifications

• Six Sigma Certification
• PMI Certification
• Business Analytics/Risk Management
• Workforce Certification

Additional Information

To all current Molina employees: Please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. We are an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $128,519 annually. Actual compensation may vary based on location, experience, education, and skills.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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