Sr Business Systems Administrator

Pacific Life; California, Newport Beach (MO, CA); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a talented Global Procurement Solutions Senior Business Systems Administrator to join their Enterprise Finance Technology Delivery team. This remote role allows you to work from home while leading the administration of the Coupa application. You will be the primary liaison for all functional groups, guiding them through application support and process governance. Your expertise will help enhance the global procure-to-pay strategy, ensuring seamless integrations and user support. This position offers a unique opportunity to make a significant impact in a collaborative environment focused on innovation and excellence.

Qualifications

• 8+ years of relevant experience with 5+ years in Coupa administration.
• Strong business acumen and customer service focus.

Responsibilities

• Lead Coupa administration and support integrations.
• Manage user roles and application configurations.

Skills

Coupa System Administration

Integration Management

Data Analysis

User Support

Release Management

SQL

Python

Organizational Skills

Education

Bachelor's degree in Finance

Bachelor's degree in Computer Science

Tools

Coupa

SQL

Python

MuleSoft

SharePoint

Snowflake

Job description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Global Procurement Solutions Senior Business Systems Administrator to join our Enterprise Finance Technology Delivery. This role supports the Global Procurement Solutions (GPS) team in Finance as their primary customer.

This role is 100% remote. You'll stay connected to Pacific Life from your home office. We prefer candidates in the EST timezone for this role.

As a GPS Sr. Business Systems Administrator, you will be the lead Coupa administrator and primary liaison across all functional groups for the support of Coupa and related integrations. You are the subject matter expert representing the Coupa application to provide guidance in application support, process governance, data analysis, reporting, and general application services activities. You will triage system issues, maintain system configurations, and lead release and enhancement activities efficiently. The role will also support other applications and processes as needed, in support of Pacific Life's global procure-to-pay strategy.

Key Responsibilities:

• Application Configuration & Administration:
  • Lead evaluation and resolution of software issues and plan system updates, including coordinating environment upgrades and refreshes.
  • Maintain configuration and documentation, incorporating impacts from change requests and new functionalities.
  • Engage with end users for issue resolution and support enhancement activities.
  • Manage user administration, roles, and access levels.
  • Support the global Coupa instance with multiple currencies, localizations, charts of accounts, and configurations.

• Integration Management:
  • Partner with Pacific Life or third-party technology teams on development and support of integrations and future enhancements.
  • Coordinate integration testing and error resolution.

• General & End User Support:
  • Triage tickets and manage escalations.
  • Perform root cause analysis for incidents.
  • Guide and train users and team members on relevant processes and tools.

The experience you bring:

• Bachelor's degree in finance, computer science, or similar.
• 8+ years of relevant experience, with 5+ years of direct Coupa system administration experience.
• Experience with release management, testing, supplier onboarding, and integration configuration.
• Ability to understand business requirements, accounting, and budget processes.
• Excellent interpersonal skills to influence decisions and build relationships.
• Ability to work independently on complex tasks.
• Strong organizational skills, multitasking, and deadline management.
• Strong business acumen and customer service focus.

What makes you stand out:

• Experience in Life Insurance, Financial Services, or Financial ERP systems.
• Knowledge of SQL, Python, Archer, SailPoint, MuleSoft, OpenText, Postman, SharePoint, Snowflake.
• Experience with change management and end-user training.
• Understanding of Segregation of Duties and ICFR controls.

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