Sr. Business & Program Operations, Firefly Foundry

Adobe; New York (NY); On-site; USD 140,000 - 202,000; Full time

Job summary

Adobe Firefly Foundry is expanding its enterprise GenAI initiatives, building scaled infrastructure to meet growing demand. This role drives pre-sales accountability, coordinates with Field CTOs/VPs and account teams, and transforms opportunities into defined pipelines and customer value.

You will align with GTM, Product Marketing, Sales Operations, and Field Enablement to deliver onboarding, enablement, and customer-facing materials that land with clarity and impact, while reporting findings to

Qualifications

• 10+ years in business operations, strategy, sales ops or related fields.
• Experience in enterprise SaaS and matrixed organizations.
• Strong written and verbal communication skills for field, customers and executives.

Responsibilities

• Lead operational cadences and reviews driving pre-sales accountability and execution.
• Drive clarity on priorities, roadmaps, timelines, and success metrics.
• Own new business opportunities by coordinating internal and external research with account teams.

Skills

10+ years in ops

Deal/pipeline dynamics

CRM familiarity

Communication skills

Generative AI familiarity

Tools

CRM systems

Reporting tools

Business intelligence

Job description

Our Company

At Adobe, we change the world through digital experiences — empowering everyone from emerging artists to global brands to create exceptional content and experiences. As the leader in creative, document, and experience technology, we drive transformation for more than 85% of the Fortune 2000, standing at the intersection of creativity, marketing, and AI.

The Opportunity

Adobe Firefly Foundry is among Adobe's fastest-growing enterprise GenAI ventures and we are building scaled infrastructure to match the opportunity.

What You'll Do

• Lead operational cadences & reviews that drive Firefly Foundry pre-sales accountability, impact, and execution
• Drive clarity on business priorities, strategic roadmaps, and execution plans through rigorous tracking of goals, timelines, and success metrics
• Own new business and customer opportunities where Firefly Foundry Field CTOs / VP are participating by coordinating internal and external research and preparation with account teams.
• Drive consistent delivery of customer pipeline progression through clear communication and coordination across pre-sales and post-sales teams.
• Collaborate with GTM, Product Marketing, Sales Operations, and Field Enablement to deliver onboarding, enablement, and customer-facing materials that land with clarity and impact.
• Prepare analytics, reporting insights, and executive-ready narratives for internal reviews and external customer engagements.
• Serve as a trusted operational and strategic advisor to Firefly Foundry and C&P leadership by surfacing what's working, what isn't, and what needs to change before it becomes a problem.
• Ensure seamless customer outcomes through tight handoffs and alignment across account teams, Solution Consultants, Creative Technologists, and Product Delivery.

What You Need to Succeed

• 10+ years in business operations, strategy, sales operations, or related fields. Preferred experience in enterprise SaaS, highly matrixed organizations, and creative & marketing industries.
• Strong instincts for deal and pipeline dynamics, with experience supporting pre-sales or technical sales organizations.
• Proactive and self-starting, with the ability to manage priorities, deliverables, and dependencies with accuracy and urgency in a fast-paced environment.
• Low ego, highly collaborative, and effective at building relationships across sales, product, engineering, and operations.
• Familiarity with CRM systems, reporting tools, and business intelligence platforms.
• Strong written and verbal communication skills that resonate with field, customers and executives.
• Build-the-future mindset and around-the-corner thinking.
• Familiarity with generative AI, creative and marketing workflows, and use of tools in everyday work
• Maniacal attention to detail and extreme ownership.
• Flexibility to travel as needed (approximately 25% of the month).

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].

AI Use Guidelines for Interviews

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $110,000 -- $202,250 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $139,700 - $202,250. In New York, the pay range for this position is $139,700 - $202,250.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices

California

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.