Sr. Business Manager, People Analytics

Capital One; Richmond (VA); On-site; USD 183,000 - 229,000; Full time

Job summary

Capital One offers a Senior Manager, Business Analysis role focused on shaping how the workforce evolves with AI. You will lead a team of analysts to develop, test, and scale AI‑driven talent strategies, collaborating with HR and senior leaders to turn insights into action.

Expect responsible ownership of end‑to‑end workforce analytics and governance while driving strategic talent decisions. The role requires strong quantitative and qualitative analysis, people leadership, and the ability to

Qualifications

• Bachelor’s Degree is required.
• 3+ years of quantitative analysis experience.
• 3+ years of qualitative analysis experience.
• 1+ year of people management experience.
• 1+ year of project management experience.

Responsibilities

• Lead a team of analysts to develop and test AI‑driven talent strategies.
• Build models to predict attrition and test retention plans.
• Analyze how AI reshapes roles and test hiring/retention strategies.
• Design new methods to measure associate potential.
• Lead cross‑functional initiatives with HR and lines of business.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Education

Bachelor's Degree

Master's Degree

Job description

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to one of the company's most important challenges: how our workforce evolves in the age of AI. You will lead a team with world‑class professionals to develop, test, and scale strategies that shape how Capital One attracts, develops, and retains talent. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Team and Position details

People Strategy & Analytics is an emerging field where Capital One is on the leading front. Our team pairs data and analytics with enterprise‑wide projects to help Capital One transform its workforce for the AI revolution. We work closely with HR partners and senior executives to shape talent strategy, translate insights into action, and build the tools, playbooks, and forums that help leaders across the company make better talent decisions as AI continues to transform how we work. You will lead a team of analysts and apply your strategic and analytical skills to solve open‑ended, complex questions about how we attract, develop, and retain top talent in a rapidly changing environment. You will also coordinate enterprise initiatives that turn insights into action, partnering with world‑class professionals and senior leaders across HR and the business. Your day‑to‑day might involve:

• Developing analyses and tools that help business leaders build a future‑ready, AI‑enabled workforce
• Building models to predict attrition, and testing new retention strategies
• Analyzing how AI is reshaping roles, and testing new hiring, retention, and talent development strategies
• Designing new ways to understand and measure associate potential
• Leading cross‑functional initiatives and partnering with lines of business to drive a consistent AI workforce strategy

General Responsibilities

• Workforce strategy: Drive the enterprise strategy for building an AI‑ready workforce, assessing how AI reshapes roles and evolving Capital One's hiring, reskilling, and org‑design response to attract, develop, and retain talent.
• Program leadership: Design and scale the resources and governance forums that help enterprise leaders transform with AI and plan their AI‑forward talent strategy.
• People analytics: Build analyses, models, and tools across attrition, retention, internal mobility, and sentiment that turn people data into executive‑level talent decisions.
• End‑to‑end ownership: Independently own complex, open‑ended workforce problems by framing the problem, driving the analysis, and delivering recommendations that inform executive‑level talent decisions.
• Baseline AI fluency: Leverage enterprise AI tools to accelerate analysis, delivery, and program execution
• Cross‑enterprise partnership: Build enduring and productive relationships across HR and the lines of business to sequence and deliver multiple priorities
• People leadership: Manage and develop a team of analysts; coach and mentor associates across the organization to develop and retain top talent at Capital One
• Strategic and analytic orientation: Bring proven problem‑solving and decision‑making grounded in analytics, pairing conceptual thinking with a strong quantitative orientation.
• Executive communication: Communicate with impeccable written and oral skills and strategic influence, driving agreement through intellect, storytelling with data, and negotiation.
• Strong business judgment, leadership, and integrity: Be tenacious in driving decisions, and bring a healthy, aggressive yet responsible approach to solving complex, ambiguous problems
• Clear results orientation: Demonstrate an intense focus on achieving short‑ and long‑term goals, and the ability to drive an agenda in an uncertain and fluid environment. Track record of thriving in a fast‑paced, entrepreneurial, and dynamic environment; previous consulting experience is a plus

Basic Qualifications

• Bachelor’s Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Preferred Qualifications

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $200,700 - $229,100 for Sr. Business Manager Richmond, VA: $182,500 - $208,300 for Sr. Business Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).