Sr. Business Management Analyst

AbbVie Inc.; North Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401(k) plan

Job summary

AbbVie Inc. in North Chicago, IL is seeking a Sr. Business Management Analyst to support the IR Business Operations team within BTS Information Research.

The role focuses on software licensing, maintenance, and professional services, coordinating invoicing, contracting, accruals, reporting, and process documentation to ensure timely, accurate service. You will engage stakeholders across functions, manage renewals, monitor shopping cart workflows in SRM (SAP), and contribute to data integrity and

Qualifications

• Bachelor’s degree with 5 years of experience or Master’s degree with 4 years.
• Ability to validate data, documentation, funding, and process requirements accurately.
• Collaborative, service-oriented communication across levels and functions.
• Experience with software licensing, procure to pay and contract support.

Responsibilities

• Monitor, triage, and process intake requests for software licensing and maintenance.
• Trigger renewal notices and confirm scope, funding, and documentation completion.
• Submit and monitor shopping cart requests via SRM (SAP) and PO execution.
• Provide reporting, analytics, dashboards, and operational insights generation.
• Maintain licensing, asset, vendor, contract, purchase order, funding, and expiration data.

Skills

Stakeholder communication

Attention to detail

Multitasking

Written communication

Education

Bachelor’s Degree

Master’s Degree

Tools

SAP

Clarity

Smartsheet

SharePoint

ServiceNow

PowerPoint

Microsoft Teams

CoPilot

Excel

Power BI

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

As part of the IR Business Operations team, the Sr. Business Management Analyst will support the Business Technology Solutions (BTS) Information Research (IR) organization with activities aligned with software licensing and maintenance, professional services, and scientific knowledge resources.

This centralized operations resource role will assist the broader Business Operations & Insights function by coordinating invoice processing, contracting, recovery activities, reconciliations, accruals, reporting, and process documentation while ensuring stakeholders receive clear, accurate, and responsive service.

Responsibilities

• Monitor, triage, and process intake requests for new software licensing and maintenance, scientific knowledge resources, and professional services, ensuring required process, funding, procurement, vendor, and evaluation documentation is complete before submission.
• Trigger and track renewal notifications no less than 90 days before expiration; follow up to confirm scope, funding, business ownership, quotes, and required documentation completion to prevent service interruption.
• Submit and monitor shopping cart requests via SRM (SAP) and purchase order execution through completion.
• Provide reporting, analytics, dashboarding, and operational insights generation.
• Maintain accurate licensing, asset, vendor, contract, purchase order, funding, stakeholder, and expiration data to ensure downstream data usability.
• Support year-end accrual and PO closure activities which include consolidating input, reviewing data for accuracy, preventing duplication, following up on missing information, and assisting with final submission preparation.
• Coordinate invoice processing across various systems, including routing approvals, confirming payment actions, supporting credit memo requests, and following up on open invoice entries.
• Partner with stakeholders to troubleshoot financial process issues, identify root causes, recommend practical solutions, and improve customer experience for Business operations processes.
• Update process documentation, standard work maintenance, training materials, and continuous improvement.

Required

• Bachelor’s Degree with 5 years of experience; OR Master’s Degree with 4 years of experience
• Strong diligence with the ability to validate data, documentation, funding, and process requirements accurately.
• Collaborative, service-oriented communication style with the ability to engage stakeholders at various levels and across functions.
• Inquisitive and resolution-minded approach; comfortable asking clarifying questions, identifying gaps, and driving follow-up to closure.
• Ability to manage multiple requests, deadlines, renewals, and stakeholder follow-ups while maintaining organization and transparency.
• Strong written communication skills for drafting concise updates, process guidance, and stakeholder-facing messages.
• Experience with software licensing, professional services, procure to pay and contract support beneficial to success in role.

Preferred

• Experience with SAP, Clarity, Smartsheet, SharePoint, ServiceNow, PowerPoint, Microsoft Teams, and CoPilot.
• Proficient in Excel, Power BI dashboard reporting and analytical skills.
• Familiarity with purchase orders, shopping carts, SOWs, POCNs, RCEs, WBS elements, cost centers, accruals, recovery entries, or financial policy guidance.
• Experience supporting project managers, portfolio managers, finance partners, vendors, or cross-functional business stakeholders.
• Experience improving business processes, documenting standard work, creating training materials.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

Benefits

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html