Sr. Business Intelligence Analyst

Visa Hunt; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Memorial Hermann in Houston, TX seeks an experienced Senior Specialized BI Analyst to deliver advanced analytics and dashboards that support critical decisions across clinical, operational, financial and administrative domains.

You will partner with cross-functional teams, translate complex needs into actionable insights, mentor peers, and help evolve analytics capabilities, including predictive analytics and AI, within a fast-paced health system.

Qualifications

• Bachelor’s degree in CS/MIS/Data Science or related field or equivalent experience.
• Master’s degree preferred.
• aCAP or analytics certification preferred.
• Minimum of 5 years of analytics experience across domains as needed.
• Experience building self-service analytics dashboards and reports.
• Strong communication and stakeholder management abilities.

Responsibilities

• Serve as the analytics domain expert for assigned area(s) and advise others.
• Act as mentor with high-level support, education and training.
• Ongoing interactions with customers and leadership to enhance domain knowledge.
• Partner with customers to identify analytics insights and opportunities.
• Design, develop and implement insights/tools for actionable metrics.
• Collaborate to evolve Memorial Hermann’s Analytics maturity and governance.

Skills

Interpersonal skills

Requirements gathering

Customer focus

Healthcare analytics

AI / Predictive analytics

Education

Bachelor’s degree in CS / MIS / Data Science / related field

Master’s degree preferred

aCAP or analytics certification preferred

Domain expertise certification preferred

Tools

Excel

SQL

Tableau

PowerBI

R / Python / SAS

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

As an integral member of the Analytics Team, the Senior Specialized Business Intelligence (BI) Analyst is responsible for creating advanced, information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions. The Senior Specialized BI Analyst will provide domain expertise in one or more specific areas, as required for the position, such as: clinical, consumer experience, finance, human resources, marketing, medical insurance, operational effectiveness and/or supply chain. This position will primarily work, but not exclusively, with customers across the organization in clinical, administrative and/or operational areas to provide analytical insights from reports and/or dashboard visualizations to facilitate discovery of new opportunities, support data-informed decision-making for identified challenges as well as develop new and enhance existing metrics to analyze ongoing performance metrics.

The Senior Specialized BI Analyst will be tasked with domain-specific requests to support transformation of data and information into actionable insights that answer complex business questions. This position will communicate insights and opportunities to leadership, analytical needs to technical teams, as well as serve as a domain expert and mentor to other team members supporting projects that are outside their specialized domain. This position will work with customers to understand and define the problems being solved, procure and integrate the data sources necessary to analyze the needs appropriately, deliver relevant analytics tools to meet customer’s objectives, implement and support the solutions for ongoing utilization.

The Senior Business Analyst partners with clinical, operational, and technical teams to deliver data-driven solutions that improve business processes and support strategic decision-making across the health system. This role serves as a key liaison between stakeholders and technical teams, facilitating meetings, gathering business needs, supporting users, and translating complex information into actionable solutions. The ideal candidate is a collaborative relationship builder with strong communication, problem-solving, and critical thinking skills who thrives in a fast-paced environment and is eager to learn emerging technologies, including predictive analytics and AI.

Job Description

MEMORIAL HERMANN CANNOT HIRE REMOTE WORKERS IN THE FOLLOWING STATES:

Arizona, California, Connecticut, Maryland, Massachusetts, Missouri, New Jersey, New York, Utah, Ohio, Pennsylvania, Washington, Alabama, Mississippi, Illinois, Oregon, Arkansas or Iowa

Desired Skill Set

• Strong interpersonal, communication, and relationship-building skills with the ability to collaborate effectively across technical and non-technical teams.

• Proven ability to facilitate meetings, gather business requirements, and translate complex concepts into practical solutions.

• Customer-focused, proactive problem solver with strong critical thinking skills and a willingness to take initiative.

• Experience supporting clinical or healthcare operations and an understanding of clinical workflows is preferred.

• Interest in emerging technologies, including predictive analytics and AI, with a continuous learning mindset.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required. Master’s degree preferred.

Licenses/Certifications: Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred. Applicable certification or accreditation for domain expertise strongly preferred.

Experience / Knowledge / Skills:

• Minimum of 5 years professional experience providing similar analytics services for this role to one or more domain areas, as needed.

• Minimum of 5 years professional experience collaborating with customers on the design, creation and execution of analytics deliverables.

• Minimum of 5 years professional experience in building self-service analytic reports, dashboards and/or tools supporting decision-making and actionable metric monitoring by customers.

• Demonstrated experience and successful results from working in a dynamic, matrixed organization with executive exposure.

• Advanced proficiency with the following tools, as necessary for position:

  • MS Office Suite: Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access (Required)

  • Database querying: SQL

  • Visualization tools – Tableau (preferred), Sisense, Qlik or Microsoft PowerBI

  • Statistical tools - R, Python, SAS, SPSS or other statistical tools for data analysis. (Preferred)

• Demonstrated critical thinking and advanced creative problem-solving skills and aptitude to exert influence without authority through interpreting requirements and guiding customers to the desired analytics outcomes.

• Analytic mindset able to draw conclusions from raw data and summarize and present results efficiently using logic and reasoning to identify approaches to problems.

• Ability to visualize data in a meaningful way to communicate effectively the meaning and the necessary action to be taken.

• Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered.

• Understand math and statistical concepts to provide analysis to formulate meaningful decisions.

• Exceptional time management skills and attention to detail.

• Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels.

• Proven ability to work independently and as part of a team under established deadlines to drive critical outcomes.

• Create a positive work environment that fosters successful team performance.

• Strong customer service, interpersonal and relationship-building skills.

PRINCIPAL ACCOUNTABILITIES

• Serve as the analytics domain expert for assigned area(s) and advise/support others in support of efforts for the domain.

• Act as advisor and mentor to others offering high level support, mentorship, education and training.

• Ongoing interactions with customers, leadership and teams across the organization to enhance knowledge of business, clinical and administrative processes and applications utilized by the various clients.

• Partner with respective customers to identify analytics insights, communicate insights and opportunities across system organizational matrix, in support of system strategic goals.

• Partner with customers and technical teams to design, develop and implement the analytics insights and tools in support of actionable, operational, strategic and tactical metrics for optimization.

• Partner with the greater Analytics team to evolve Memorial Hermann’s Analytics Maturity Level to incorporate the full analytics spectrum of descriptive, diagnostic, predictive and prescriptive analytics.

• Collaborate with the greater Analytics Team to develop the data architecture strategy, implementation plan and customer-delivered toolset.

• Active participation in and support of the Memorial Hermann Data Governance