Sr Business Control Specialist - Enterprise Credit COO

Bank of America; Charlotte (NC); On-site; USD 75,000 - 115,000; Full time

Job summary

Bank of America is seeking a Regulatory Management professional to drive internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. The role focuses on monitoring controls, QA, and data-driven remediation to meet enterprise standards in a high-stakes environment.

You will review transactions and credit/loan documentation for regulatory requirements, collaborate with credit teams, and support audits and regulatory exams.

Qualifications

• 3-5 years of experience in risk management, compliance, underwriting or operations.
• Ability to execute in a production environment with a positive, energetic attitude and self-management.
• Familiar with underwriting platforms such as CreditCenter, GUS, Workplace and document repository systems such as EDR and Squirrel.
• Must have the ability to solve complex problems, be detail oriented, and demonstrate a high regard for data accuracy.

Responsibilities

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness.
• Performs QA activities including executing on controls, managing cases, and reporting results.
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting.
• Review credit and loan documentation to ensure requirements are met
• Partner with credit teams to obtain necessary information and provide guidance and coaching as appropriate to ensure adherence with the regulation.

Skills

Risk management

Compliance

QA/Testing

Analytical thinking

Attention to detail

Problem solving

Oral communication

Written communications

Tools

CreditCenter

GUS

Workplace

EDR

Squirrel

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The Candidate (Regulatory Management Team) will review transactions and credit/loan documentation to confirm certain regulatory requirements are met for the FDIC Higher Risk program.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Review credit and loan documentation to ensure requirements are met
• Partner with credit teams to obtain necessary information and provide guidance and coaching as appropriate to ensure adherence with the regulation

Required Qualifications:

• 3-5 years of experience in risk management, compliance, underwriting or operations
• Ability to execute in a production environment with a positive, energetic attitude and work independently and self-manage multiple tasks
• Familiar with underwriting platforms such as CreditCenter, GUS, Workplace and document repository systems such as EDR and Squirrel
• Must have the ability to solve complex problems, be detail oriented, and demonstrate a high regard for data accuracy

Desired Qualifications:

• Strong oral and written communication skills including the ability to communicate effectively with leadership, Compliance and Audit
• Familiarity with commercial/corporate loan agreements
• Regulatory, audit, and/or issue management experience

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

* Will Consider Other Enterprise Credit Locations

Shift:

1st shift (United States of America)

Hours Per Week:

40