Sr. Business Consultant

CVS Health; Hartford (CT); On-site; USD 83,000 - 183,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Equity award program

Job summary

CVS Health is seeking a Senior Business Consultant (IC) for the Strategic Programs PMO to lead the definition of business capabilities and capture high‑quality requirements that drive solutions from design to operations.

You will partner with business leaders and technology teams, facilitate discovery sessions, and ensure traceability and governance across projects. This full‑time role requires 7–10 years of experience and willingness to work in Hartford or Chicago offices.

Qualifications

• 7–10 years of experience in business analysis, business consulting, or requirements management supporting complex projects and programs.
• Advanced ability to define business capabilities and translate objectives into clear, actionable business requirements.
• Advanced experience planning and facilitating requirements solicitation through workshops, interviews, process reviews, document analysis, and other discovery techniques.
• Advanced ability to document functional and nonfunctional requirements, business rules, process requirements, data needs, acceptance criteria, and related artifacts using consistent standards.
• Demonstrated ability to analyze, prioritize, validate, and maintain traceability of requirements throughout solution design, delivery, testing, implementation, and transition to operations.
• Advanced stakeholder facilitation, collaboration, and communication skills, including the ability to resolve conflicting needs, secure alignment, and present concise recommendations to business and project leadership.
• SAFe Agile, IIBA, PMI-PBA, or comparable business analysis, requirements management, or Agile certification.
• Education Bachelor's degree preferred/specialized training/relevant professional qualification.

Responsibilities

• Lead business capability discovery to define processes, information, people, technology, and operating model changes needed to achieve project and program objectives.
• Plans and facilitates requirements solicitation through interviews, workshops, process reviews, document analysis, observation, and other appropriate techniques.
• Translates business strategies, objectives, problems, and stakeholder needs into clear business capabilities, functional and nonfunctional requirements, business rules, process requirements, data needs, and acceptance criteria.
• Documents requirements using consistent standards and appropriate artifacts, including capability maps, process flows, context diagrams, use cases, user stories, decision tables, and requirements specifications.
• Analyzes requirements for completeness, clarity, feasibility, consistency, testability, and alignment with business outcomes, scope, policy, regulatory obligations, and architectural direction.
• Facilitates stakeholder review and validation to resolve conflicts, confirm priorities, secure approvals, and establish a shared understanding of business needs and expected outcomes.
• Maintains requirements traceability from business objectives and capabilities through solution design, delivery, testing, implementation, and benefits realization.
• Partners with project managers, product owners, technology teams, vendors, and testing teams to manage requirement changes, assess impacts, clarify intent, and support informed scope and delivery decisions.
• Supports solution evaluation and testing by confirming requirements coverage, defining acceptance criteria, reviewing test scenarios, and validating that delivered capabilities meet approved business needs.
• Develops governance materials and concise executive communications that summarize capability decisions, requirements status, gaps, risks, dependencies, changes, and recommended actions.
• Establishes and improves repeatable capability and requirements management practices, templates, quality standards, and repositories across projects and programs.

Skills

Business analysis

Requirements management

Stakeholder engagement

Communication skills

Process improvement

Agile/SAFe

Education

Bachelor's degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As a Sr. Business Consultant (IC) for the Strategic Programs PMO, the successful candidate will lead the definition of business capabilities and the solicitation, analysis, documentation, and validation of business requirements in support of projects and programs. This role partners with business leaders, subject matter experts, project and program teams, technology partners, and other stakeholders to translate strategic objectives and operational needs into clear, complete, prioritized, and traceable requirements that guide solution design, delivery, implementation, and transition to operations.

Only candidates that are able to work at least 3 days a week in either Hartford or Chicago offices will be considered.

What you will do:

• Leads business capability discovery and definition to establish the processes, information, people, technology, and operating model changes needed to achieve project and program objectives.

• Plans and facilitates requirements solicitation through interviews, workshops, process reviews, document analysis, observation, and other appropriate techniques.

• Translates business strategies, objectives, problems, and stakeholder needs into clear business capabilities, functional and nonfunctional requirements, business rules, process requirements, data needs, and acceptance criteria.

• Documents requirements using consistent standards and appropriate artifacts, including capability maps, process flows, context diagrams, use cases, user stories, decision tables, and requirements specifications.

• Analyzes requirements for completeness, clarity, feasibility, consistency, testability, and alignment with business outcomes, scope, policy, regulatory obligations, and architectural direction.

• Facilitates stakeholder review and validation to resolve conflicts, confirm priorities, secure approvals, and establish a shared understanding of business needs and expected outcomes.

• Maintains requirements traceability from business objectives and capabilities through solution design, delivery, testing, implementation, and benefits realization.

• Partners with project managers, product owners, technology teams, vendors, and testing teams to manage requirement changes, assess impacts, clarify intent, and support informed scope and delivery decisions.

• Supports solution evaluation and testing by confirming requirements coverage, defining acceptance criteria, reviewing test scenarios, and validating that delivered capabilities meet approved business needs.

• Develops governance materials and concise executive communications that summarize capability decisions, requirements status, gaps, risks, dependencies, changes, and recommended actions.

• Establishes and improves repeatable capability and requirements management practices, templates, quality standards, and repositories across projects and programs. Required Qualifications 7–10 years of experience in business analysis, business consulting, or requirements management supporting complex projects and programs.

• Advanced ability to define business capabilities and translate strategic objectives and operational needs into clear, actionable business requirements.

• Advanced experience planning and facilitating requirements solicitation through workshops, interviews, process reviews, document analysis, and other discovery techniques.

• Advanced ability to document functional and nonfunctional requirements, business rules, process requirements, data needs, acceptance criteria, and related artifacts using consistent standards.

• Demonstrated ability to analyze, prioritize, validate, and maintain traceability of requirements throughout solution design, delivery, testing, implementation, and transition to operations.

• Advanced stakeholder facilitation, collaboration, and communication skills, including the ability to resolve conflicting needs, secure alignment, and present concise recommendations to business and project leadership.

• Mastery of analytical problem-solving and decision-making skills, with the ability to assess requirement gaps, dependencies, risks, impacts, and proposed changes. Preferred Qualifications Medicare, health care, or other regulated-industry experience, including familiarity with applicable business, compliance, and operational requirements.

• 10+ years of experience in business analysis, business consulting, or requirements management supporting enterprise technology, systems, operational, or business process transformation initiatives.

• Demonstrated experience developing business capability maps, process models, requirements specifications, user stories, use cases, business rules, data requirements, and acceptance criteria.

• Experience leading complex, cross-functional requirements discovery and validation efforts involving business leaders, subject matter experts, technology teams, vendors, and project or program stakeholders.

• Experience applying requirements management and traceability practices across the full delivery lifecycle, from business need and solution design through testing, implementation, and benefits realization.

• Experience working as a Business Analyst or Business Consultant in Agile, SAFe, hybrid, or other structured delivery environments.

• SAFe Agile, IIBA, PMI-PBA, or comparable business analysis, requirements management, or Agile certification. Education Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.