Sr. Business Coach, DSP Business Coach Team, DSP Business Coach Team

Amazon; Chicago (IL); On-site; USD 65,000 - 100,000; Full time

Job summary

This innovative firm is seeking a Senior Business Coach to empower Delivery Service Partners in enhancing their last mile delivery operations. In this role, you will guide business owners through operational challenges, helping them build sustainable and efficient delivery services. You will collaborate with cross-functional teams and leverage data to drive improvements, ensuring a seamless experience for both DSPs and customers. If you thrive in a dynamic environment and are passionate about supporting small businesses, this opportunity is perfect for you.

Qualifications

• 5+ years in account or relationship management.
• Bachelor's degree required; MBA preferred.

Responsibilities

• Support DSP owners in launching and managing their businesses.
• Facilitate business reviews and provide insights for performance.

Skills

Account Management

Relationship Management

Business Strategy

Operational Improvement

Education

Bachelor's Degree

MBA or Advanced Degree

Job description

Sr. Business Coach, DSP Business Coach Team

Job ID: 2913277 | Amazon.com Services LLC

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses.

The Senior Business Coach (BC) helps Amazon improve the quality of its last mile delivery network in the Americas. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.

What You’ll Do

As a Senior BC, you’ll oversee a portfolio of 20-40 DSP owners assigned to delivery stations across Bellevue. BCs support owners at different stages of their business. BCs coach DSPs on how to improve delivery quality and reliability and they advocate on behalf of DSPs by aggregating data and anecdotes and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. You will provide support for owners by removing obstacles and improving financial, operational, and safety outcomes across the network. You’ll also collaborate with a cross-functional team of internal stakeholders including, but not limited to, station operations managers, program managers, compliance, legal, and finance. The successful candidate will help analyze problems, action insights, deliver recommendations, and drive change both internally and externally.

Key Responsibilities

1. Support owners as they launch, ramp, and flex their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program.
2. Guide owners as they manage an array of financial and operational issues, build scalable, quality processes to deliver consistent business results, and navigate frequent program changes.
3. Facilitate regular business reviews to discuss overall performance and new opportunities as well as to provide benchmarking data and insights.
4. Drive continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders.
5. Identify DSP program and workflow inefficiencies and implement improvements at the network level to improve the DSP owner experience.

Basic Qualifications

1. Bachelor's degree.
2. 5+ years of work experience in account, relationship management, or retail/vendor/supplier management.

Preferred Qualifications

1. 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management.
2. MBA or other advanced graduate degree.
3. International Coach Federation Credentialed (ACC/PCC/MCC).
4. Last Mile, Operations, and/or small parcel packaging experience.
5. Experience working with or owning a small business.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.