Sr. Business Analyst - Data & Analytics (Peoria, IL)

rlicorp; Peoria (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

RLI Corp seeks a Senior Business Analyst to join the Data Product Management team, partnering with the Data Product Owner, Technology Delivery, and business stakeholders to drive modern data capabilities and improved workflows.

The role translates opportunities into actionable requirements, supports adoption of data products, and monitors the Data & Analytics support queue while contributing to product strategy and data quality initiatives.

Qualifications

• Bachelor's degree in business, information systems, analytics, computer science, or a related field; or an equivalent combination of education and experience.
• Typically requires four or more years of relevant experience as a Business Analyst, Data Analyst, BI Analyst, application or data support analyst, or in a similar customer-facing technical role.
• Experience gathering requirements and translating business needs for technical delivery teams.
• Experience supporting users of reporting, analytics, data, or enterprise technology solutions.
• Experience working with Agile delivery teams and backlog management tools is preferred.
• Property and casualty insurance experience is a plus.

Responsibilities

• Partner with the Data Product Owner to propel future-state data and analytics; inform solution definition and priorities.
• Engage users to understand objectives, workflows, and data needs beyond the initial request.
• Translate business needs into actionable solutions with user stories, acceptance criteria, and report specifications.
• Support backlog grooming by analyzing value, impact, dependencies, risks, and readiness.
• Coordinate analysis and progression of Data & Analytics support requests with clear communication.

Skills

Analytical thinking

Problem solving

Critical thinking

Communication

Education

Bachelor's degree in business or related field

Tools

Agile tools

Backlog management tools

Job description

About Us

We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under occasional supervision, the Senior Business Analyst acts as a critical member of the Data Product Management team and partners with the Data Product Owner, Technology Delivery teams, and business stakeholders across multiple initiatives.

The role studies business operations and support demand to identify opportunities to improve workflows through modern data capabilities and translates those opportunities into actionable requirements.

The Business Analyst helps users transition and adopt modern data and analytics capabilities, including the transition from legacy solutions toward modern, governed data products and semantic views including Snowflake, Row Zero and other modern self-service technologies.

This role also monitors and administers the Data & Analytics support queue.

The Business Analyst looks beyond the immediate question or incident to understand the underlying business need, identify recurring patterns and root causes, and recommend opportunities for product improvements, reusable enablement, data quality improvements, or modernization.

The Business Analyst provides the analysis, evidence, requirements, and readiness recommendations needed to inform data product strategy, backlog prioritization, and product outcomes.

Principal Duties & Responsibilities

• Partner with the Data Product Owner to propel future-state data and analytics at RLI - providing analysis, requirements, and readiness recommendations needed to inform solution definition and priorities.
• Engage users to understand their business objectives, workflows, and underlying data needs - not simply the report or technical solution initially requested.
• Translate business needs and processes into actionable solutions that include user stories, acceptance criteria, report specifications, metric definitions, and other delivery artifacts.
• Support backlog grooming by analyzing business value, user impact, dependencies, risks, and readiness.
• Coordinate the analysis and progression of assigned Data & Analytics support requests, maintaining clear communication and escalating operational or technical issues as appropriate.
• Categorize and analyze support demand to identify recurring needs, root causes, data quality concerns, and opportunities for enablement, product improvements, or technology modernization.
• Create reusable knowledge articles and decision guides based on common support needs and emerging usage patterns.
• Maintain an inventory of legacy reports, BusinessObjects universes, extracts, spreadsheets, and manual processes being considered for modernization, including their users, purpose, criticality, dependencies, and downstream activities.
• Support release adoption through communications, user documentation, training materials, and business champions when appropriate.
• Establish and monitor relevant measures-including support demand, manual effort, adoption, legacy tool usage, data quality issues, and user satisfaction-to evaluate whether solutions achieve their intended outcomes.
• Contribute to continuous improvement of discovery, support triage, requirements, validation, documentation, adoption, and modernization practices.

Education & Experience

• Bachelor's degree in business, information systems, analytics, computer science, or a related field; or an equivalent combination of education and experience.
• Typically requires four or more years of relevant experience as a Business Analyst, Data Analyst, BI Analyst, application or data support analyst, or in a similar customer-facing technical role.
• Experience gathering requirements and translating business needs for technical delivery teams.
• Experience supporting users of reporting, analytics, data, or enterprise technology solutions.
• Experience working with Agile delivery teams and backlog management tools is preferred.
• Property and casualty insurance experience is a plus.

Knowledge, Skills & Competencies

• Strong analytical, problem solving, and critical-thinking skills, with the ability to understand