Sr. Business Analyst

Tekfortune; Dallas (TX); Remote; USD 85,000 - 115,000; Full time

Job summary

A fast-growing consulting firm is seeking a Sr. Business Analyst to manage incident resolutions and improve service delivery across various domains. This remote position requires strong skills in business analysis and incident management, along with collaboration between Business and IT teams to enhance operational efficiency.

Qualifications

• Strong analytical skills in business context.
• Ability to manage major incidents effectively.
• Proficiency in SQL for data handling.

Responsibilities

• Act as single point of contact for critical incidents.
• Provide reporting to executives on incidents and problems.
• Lead operational improvements and issue resolutions.

Skills

Business analysis

Major Incident Management

SQL

Job description

Tekfortune is a fast-growing consulting firm specializing in permanent, contract, and project-based staffing services for the world's leading organizations across various industries. In this rapidly changing economic landscape, virtual recruiting and remote work are essential for the future of work. To support active project demands and address skills gaps, our staffing experts can help you find the best job opportunities.

Role : Sr. Business Analyst

Location : Remote

Duration : 6+ Months

Required Skills : Business analysis, Major Incident Management, SQL

Job Description :

Involved in assessment and resolution from a functional perspective across five domains: Customer, Supplier, Material, Finance, CSR.

• Cross-skilling across various domains
• Technical knowledge of systems in use
• Single point of contact for critical incidents
• Liaison between Business and IT
• Executive communication: Provide comprehensive reporting on incidents and problems to executives, including root cause analysis and business metrics/KPIs impacted.
• Sector liaison: Transition sector-related business products and applications into support with clear metrics.
• Strategic expertise: Offer thought leadership for ongoing issue resolution and service enhancement, including operational models and automation. Track persistent or recurring issues and support business case development for permanent resolution.
• Team leadership & SPOC: Own work intake and operations for each sector. Serve as escalation point for Food and Beverage stakeholders in the respective sectors.
• Customer satisfaction: Identify and address support-related pain points of sector/business product leads through effective use of team resources, processes, and tools.

Leading incident management: Participate in Major Incident Management (MIM) and critical non-MIM issue investigations, performing comprehensive data lineage and impact analysis.

For more information and other available jobs, please contact our recruitment team at [email protected]. To view all jobs available in the USA and Asia, visit our website at https://www.tekfortune.com/careers/.