Sr. Benefits Account Manager

Marsh McLennan Agency; Fayetteville (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & welfare

Tuition assistance

401K

Employee assistance program

Career mobility

Employee networks

Volunteer opportunities

Job summary

Marsh & McLennan Agency in Fayetteville, AR seeks a Sr. Benefits Account Manager to independently market and service client accounts, analyze coverage, and propose new lines of coverage.

You will lead client service efforts, mentor colleagues, and maintain carrier relationships while supporting Producers on larger or more complex accounts. Requirements include a Bachelor's degree, five years in insurance, required licenses, and strong communication and leadership skills.

Qualifications

• Bachelor’s degree or equivalent education and related training.
• Five years of relevant insurance industry experience.
• Appropriate insurance license(s).
• Strong client relations, communication and service orientation.
• Ability to lead, motivate and train others.
• Proficiency in basic computer applications, such as Microsoft Office Suite.
• Willingness to travel, occasionally overnight.

Responsibilities

• Build and maintain key client and carrier relationships by phone, email and in person.
• Execute a comprehensive client service plan for all assigned accounts addressing business needs and risk goals.
• Lead the client service team in service activities related to administration, billing, claims issues and problem solving.
• Coordinate internal/external activities to ensure new and renewal accounts are handled timely and accurately.
• Continually seek cross-sell opportunities and suggest new lines of coverage.
• Monitor and manage the renewal process; present renewal options to clients.
• Lead marketing of accounts, including smaller and less complex ones.
• Prepare marketing information and present options to producers and clients.
• Manage implementation and deliver all applicable forms to client.
• Plan relationship management meetings and visits with assigned clients.
• Use client management systems to update policies, log activities and track follow-ups.
• Attend seminars and carrier meetings to stay current on products and legislative changes.
• Mentor team members.

Skills

Client relations

Leadership

Communication

Problem solving

Team motivation

Education

Bachelor’s degree or equivalent education and related training

Tools

Microsoft Office Suite

Job description

Job Summary

Primarily responsible for independently marketing and servicing accounts. Exercise independent decisions relating to client analysis of coverage, recommending coverage needs, and suggesting new lines of coverage for existing clients. Be viewed as a leader and resource by colleagues and peers who provides exceptional client service and serves as a mentor to others. Be knowledgeable of coverages, carrier guidelines, underwriting, legislative changes, and maintain relationships with clients and carrier representatives. Develop strong relationships with carriers and clients. Support Producer and Marketing Account Executives in managing larger and/or more complex accounts.

Job Title

Sr. Benefits Account Manager

Job Type

FLSA Non-Exempt

Essential Duties & Responsibilities

• Build and maintain key client and carrier relationships by phone, email and in person.
• Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals.
• Lead the client service team in service activities related to administration, billing, claims issues and problem solving.
• Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner.
• Continually seek cross-sell opportunities and suggest new lines of coverage.
• Monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.
• Lead the marketing of accounts of smaller, less complex accounts.
• Independently prepare marketing information for smaller and/or less complex accounts for Producer or client. Provide required information to Producer and participate in presenting options to the client.
• Manage the implementation process; prepare and deliver all applicable forms to client.
• Formulate a plan with Producer to conduct relationship management meetings and/or visits with assigned clients.
• Proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow up in client management system(s). Also, understand how to use the system to acquire information to assist clients.
• Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.
• Mentor team members.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• Bachelor’s degree or equivalent education and related training
• Five years of relevant insurance industry experience
• Appropriate insurance license(s)
• Strong client relation skills to build and maintain positive business relationships with clients and market contacts; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
• Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale
• Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite
• Ability to travel, occasionally overnight

Preferred Qualifications

• Advanced degree
• Certification in field of endeavor
• Experience with Requests for Proposal

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers