Sr. Audio Visual (AV/VC) Technician

EOS IT Solutions; Green Oaks (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking global technology company as a Senior AV Technician, where you'll support cutting-edge video conferencing systems. In this role, you'll leverage your extensive experience to provide top-notch technical support, ensuring seamless communication for executives. Your expertise in AV/VC hardware and commitment to customer satisfaction will be crucial as you troubleshoot issues and enhance service delivery. This is an exciting opportunity to thrive in a dynamic environment that values innovation and teamwork. If you're passionate about technology and dedicated to excellence, this position is perfect for you.

Qualifications

• 5+ years of experience in audio visual and video conferencing support.
• Strong understanding of AV/VC hardware and signal flow.

Responsibilities

• Provide real-time video conferencing technical support.
• Maintain and troubleshoot audio visual systems in executive conference rooms.
• Monitor video conferencing calls and resolve issues.

Skills

Interpersonal Skills

Customer Service

Conflict Resolution

Technical Support

Problem Solving

Communication Skills

Self-Motivation

Creative Thinking

Education

5+ Years of Experience in AV/VC Support

Tools

Cisco Hardware

Job description

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:

TheSenior AV Techniciansupports video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology, AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The technician is additionally responsible for commissioning retrofits and new builds.

KEY RESPONSIBILITIES:

• On-going communication with executive support throughout the day, as it relates to assigned calls, day-to-day functions operations, scheduling, and any video conferencing related issues
• Responsible for audio visual - video conferencing systems maintenance and troubleshooting of executive conference rooms.
• Provides real-time video conferencing white glove technical support
• Responsible for opening, tracking, and resolving tasks
• Assist with Make/Add/Changes requests
• Monitoring of video conferencing calls on end user event sites
• Executive conference room equipment swap as needed to maintain service levels
• Break/Fix and RMA request management
• Audio Visual - video conferencing group support process development
• Video conferencing room hardware installation and maintenance, ability to quickly replace and install key pieces of hardware to endure minimum downtime
• Immediate response to executive team regarding supported executives during working hours, i.e. 8AM-5PM
• Hours of operation are normally 8AM to 5PM with occasional outside of hours and weekend support

ESSENTIAL CRITERIA:

• Excellent interpersonal, customer service, and conflict resolution skills
• 5+ years of similar experience
• Professional written and verbal communication skills and comfort level to deliver messaging to Executive level stakeholders
• Strong understanding of the nuances and responsibilities of providing a managed service
• A continuous improvement mindset
• Ability to be self-motivated and accountable in a fast-pace, independent environment
• Ability to think creatively as well as methodically regarding technical issues
• Knowledge of Cisco, and other AV/VC related hardware and signal flow
• Willingness to learn and adapt to client culture
• Ability to work both independently as well as be able to collaborate with multiple teams
• Ability to coach and mentor others
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
  
  
  

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

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Pay Range $38.47 — $46 USD