Sr. Audio Product Coordinator

Rentex Audio Visual & Computer Rentals; Coppell (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Rentex is seeking a hands-on Quality Control and Repairs associate to support national inventory, QC procedures, and parts coordination for live audio gear. You will work with the Audio Product Manager to ensure equipment uptime and rapid repair cycles, while maintaining clear documentation and guides.

The role emphasizes parts allocation, supplier interactions, and 24/7 customer support readiness, with travel as needed in a national scope.

Qualifications

• Proven experience with allocation of parts to repair audio equipment.
• Excellent written and verbal communication skills to interact with vendors for parts and accessories purchases.
• 5+ years of field experience in the audio discipline within live entertainment environments; Education: High school diploma minimum.

Responsibilities

• Collaborate daily with the National Product Manager of Audio on day-to-day tasks and projects.
• Provide technical support to end users as part of Rentex 24/7 support system.
• Assist with monitoring inventory nationally to ensure equipment is serviced and returned to active inventory quickly.
• Assist with locating economical parts from reputable suppliers.
• Assist with new inventory assimilation into the Rentex inventory control system (asset IDs, kits, barcodes, photos, documentation).
• Update QC guides and create guides for new Audio gear purchased.
• Triage, parts allocation, RMA coordination, testing and return-to-service notes.
• Deliver or coordinate product training on setup, best practices, and common gotchas.
• Maintain quick-start guides, signal flow diagrams, and firmware/known issues notes.

Skills

Parts allocation

Written & verbal communication

Live audio experience

Education

High school diploma

Tools

Barcode workflows

Asset management software

Job description

• Collaborate daily with the National Product Manager of Audio to assist with day-to-day tasks and longer-term
• projects.
• Provide technical support to end users as part of the Rentex 24/7 support system.
• Assist with monitoring inventory nationally to ensure equipment in need of repair or replacement is serviced and returned to active inventory quickly.
• Assist with locating economical parts from reputable suppliers needed for product repairs.
• Assist with new inventory assimilation into the Rentex inventory control system (asset IDs, kits, barcodes, photos, documentation).
• Keep QC guides up to date and create guides for new Audio gear purchased.
• Actively update and adjust substitutions and accessories as new products are added to inventory.

Quality Control & Repairs:

• Support quality control standards for Audio SKUs; help maintain clear pass/fail criteria in guides.
• Assist in managing and executing repairs: triage, parts allocation, RMA coordination, test and return-to-service notes.
• Training & Documentation:
• Deliver or coordinate product training (internal and external) on setup, best practices, and common gotchas.
• Maintain quick-start guides, signal flow diagrams, and firmware/known issues notes.

Communication & Cross-Team Support:

• Partner with warehouse techs, sales support, and operations to keep shows on track.
• Provide clear, timely updates in tickets and chats; escalated appropriately when risk increases.

Success Metrics:

• Repair turnaround time and aging RMA counts trend down; more assets back in circulation faster.
• Support responsiveness improves: strong first-contact resolution and helpful documentation links.
• Inventory readiness: new SKUs are fully onboarded (kits, subs, accessories, guides) before first deployment.

Minimum Qualifications

• Proven experience with the allocation of parts to repair audio equipment.
• Excellent written and verbal communication skills to interact with vendors for parts and accessories purchases.
• 5+ years of field experience in the audio discipline within live entertainment environments; Education: High school diploma minimum.

Preferred

• Hands-on familiarity with live sound (mixers, DSP, RF coordination), intercom, and power basics.
• Comfort with inventory/asset systems and barcoding workflows.
• Relevant certifications such as Dante Level 2+, manufacturer trainings, or CTS/CTS-I.
• Ability to travel occasionally to major hubs.

Work Style & Tools

• Detail-driven with a service mindset; able to turn messy notes into clear checklists and guides.
• Proficient with standard productivity tools; comfortable reading block diagrams and writing QC procedures.
• Able to lift and move professional audio equipment safely when needed.

About Rentex

Rentex is a national provider of professional audio, video, and computer rentals serving production companies,

events, and integration partners. We support clients with reliable gear, consistent QC standards, and 24/7

technical assistance across major U.S. hubs. Learn more at www.rentex.com.

Rentex is an equal opportunity employer.