Sr. Associate, Sales & Service

Retail Services & Systems, Inc; Maryland; On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

PTO

Generous store discounts

Health care plans

401(k)

HSA, FSA, Pre-tax commuter benefits

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes & More!

Job summary

Total Wine & More seeks a Sr. Associate, Sales & Service to support store programs that elevate the customer experience and drive consistent execution across our field teams.

You will help design store sampling, ensure compliance, and align with Merchandising and cross‑functional partners for clear guidance. You will draft materials, maintain standards, and track program timelines, working closely with Store Ops, Marketing, and Training to ensure successful launches.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 1–4 years of experience in retail operations, store support, merchandising, compliance, marketing, hospitality, or a related field.
• Strong written and verbal communication skills, translating program details into clear guidance.
• Strong attention to detail and commitment to accurate, compliant, and polished work.
• Strong organizational skills with ability to manage multiple tasks, deadlines, and cross‑functional inputs in a fast-paced environment.
• Collaborative and service-oriented, able to work with Merchant partners, Store Ops, field leaders, and SSC teams.
• Ability to learn and apply compliance requirements related to sampling, tasting, and store execution standards.
• Experience with or ability to quickly learn tools including SharePoint, Teams, Outlook, PowerPoint, Excel, and basic CMS tools.

Responsibilities

• Support creation and rollout of store sampling programs.
• Collaborate with Merchant and cross-functional partners to align programs with business needs.
• Maintain sampling and tasting compliance with Legal, Compliance, Store Ops, and field leaders.
• Draft, update, and organize store-facing materials, timelines, and execution tools.
• Coordinate with Store Ops, Merchandising, Marketing, Training, Compliance, and SSC to gather details and support launches.
• Track program timelines, requests, approvals, and follow-ups to stay on schedule.
• Review store-facing content for clarity, consistency, and compliance before publishing.

Skills

Communication skills

Attention to detail

Organizational skills

Collaborative

Adaptability

Time management

Night/weekend availability

Education

High School Diploma or equivalent

Bachelor's Degree in Business, Marketing, Communications, Hospitality, Retail Management or related field

Tools

SharePoint

Microsoft Teams

Outlook

PowerPoint

Excel

Job description

About the Role

About the Role Total Wine & More is seeking a Sr. Associate, Sales & Service to support store programs that elevate the customer experience and drive consistent execution across the field. This role will help create and implement store sampling programs, support tasting and sampling compliance, maintain store standards, and partner closely with the Merchant team and other cross‑functional partners to ensure programs are clear, actionable, compliant, and aligned to business priorities. Please note this is not a remote work opportunity. You will report to the Manager, Sales & Service. You will Support the creation, implementation, and ongoing administration of store sampling programs that enhance the customer experience and drive consistent execution. Partner with the Merchant team to align sampling programs, tasting events, product priorities, and store execution guidance with business needs. Maintain and communicate sampling and tasting compliance requirements, partnering with Legal, Compliance, Store Operations, and field leaders as needed. Draft, update, and organize store-facing materials, job aids, timelines, and execution tools that make programs easy for store teams to understand and execute. Support store standards by helping keep field guidance current, accurate, and aligned to operational expectations. Coordinate with Store Operations, Merchandising, Marketing, Training, Compliance, and other SSC partners to gather details, resolve questions, and support successful program launches. Track program timelines, requests, updates, approvals, and follow-ups to ensure sampling, tasting, and store standards work stays organized and on schedule. Review store-facing content for clarity, consistency, compliance alignment, and ease of execution before publishing or routing for approval.

Qualifications

• You will come with High School Diploma or equivalent required; Bachelor's Degree in Business, Marketing, Communications, Hospitality, Retail Management, or related field preferred.
• 1-4 years of experience in retail operations, store support, merchandising, compliance, marketing, hospitality, or a related field preferred.
• Strong written and verbal communication skills, including the ability to translate program details into clear, actionable store guidance.
• Strong attention to detail, proofreading skills, and commitment to accurate, compliant, and polished work.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, program details, and cross‑functional inputs in a fast‑paced environment.
• Collaborative and service‑oriented, with the ability to work effectively with Merchant partners, Store Operations, field leaders, and SSC teams.
• Comfort learning and applying compliance requirements related to sampling, tasting, and store execution standards.
• Experience with or ability to quickly learn tools and platforms including SharePoint, Microsoft Teams, Outlook, PowerPoint, Excel, and basic content management tools.
• Ability to adapt to changing priorities, apply feedback, and continue building program coordination and store support skills.
• Availability to work some nights and weekends, if necessary, to meet business deadlines or support key program launches.

Compensation & Work Details

Worker Type: Regular Pay Range: $70,470.00 - $114,400.00 Annual

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job‑related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More. The anticipated close date of this posting is 120 days from the posted date indicated above.

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre‑tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Employer Statement

We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program.

Equal Opportunity and Legal

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About the Company

Connecting people through joyful experiences! As America’s largest independent retailer of wine, spirits, beer & more, we’re looking for go‑getters who want to spark joy with our customers and communities. We are excited you’re here and are ready to pop a bottle with your name on it! As we continue to expand our business and increase the number of Stores and Store Support Centers across the country, we are looking for motivated and talented people to join our team to provide best‑in‑class service. If you have an entrepreneurial spirit and are looking for a unique opportunity to develop your career, this may be the place for you!