Sr. Associate, Product Management – Applied AI Platforms

Baker Tilly US; Pittsburgh (Allegheny County); On-site; USD 66,000 - 114,000; Full time

Job summary

The Senior Associate Product Manager at Baker Tilly US supports the strategy, delivery, adoption, and responsible operation of the organization’s enterprise large language model (LLM) portfolio, with focus on ChatGPT Enterprise and Claude Enterprise; including chat, API, and coding products. You will translate user needs into priorities and coordinate across US and India teams.

The role emphasizes governance, cost efficiency, and enablement while coordinating with Security, Legal, Finance, and

Qualifications

• Bachelor's degree in computer science, business, information systems, or a related field required.
• 3 years of experience in product management, technical product ownership, platform operations, or a related field.
• Experience with enterprise SaaS, AI, API, developer platforms, or related products.
• Familiarity with identity management, SSO, RBAC, API security preferred.
• English proficiency required.

Responsibilities

• Platform Administration and Operational Excellence: Lead hands-on administration of enterprise AI platforms, including workspace configuration, access provisioning, license and permission management, SSO/RBAC coordination, user lifecycle processes, API access intake, governance checks, and operational documentation.
• Product Operations and Global Delivery Management: Provide product direction, priorities, requirements, user stories, and success criteria to India-based operations and execution teams.
• Product Strategy, Roadmap, and Platform Evolution: Support multi-quarter roadmaps, operating models, and backlogs for ChatGPT Enterprise, Claude Enterprise, APIs, Codex, Claude Code, and related tools.
• Governance, Risk, and Responsible Use: Maintain usage policies, governance documentation, and operating procedures; identify misuse and risks; balance safeguards with usability.
• User Support, Adoption, and Enablement: Own onboarding, access, configuration, adoption, and support; develop training materials and resources.
• Developer Enablement, Measurement, and Stakeholder Communication: Define access models, usage standards, guides, templates, monitor adoption and costs; communicate status to teams and leadership.

Skills

Product management

Backlog management

Stakeholder alignment

Requirements definition

Analytical problem-solving

Documentation

Communication

Team coordination

Education

Bachelor's degree

Tools

Azure DevOps

Confluence

Microsoft 365

Job description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (\"search firm\") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description

The Senior Associate Product Manager supports the strategy, delivery, adoption, and responsible operation of the organization's enterprise large language model (LLM) portfolio, with primary focus on ChatGPT Enterprise and Claude Enterprise; including chat, API, and coding related products. This hands-on role translates user and stakeholder needs into product priorities, coordinates execution across U.S. and India-based teams, and improves access, support, enablement, governance, and cost efficiency.

Essential Job Functions & Duties

• (25%) Platform Administration and Operational Excellence: Lead hands-on administration of enterprise AI platforms, including workspace configuration, access provisioning, license and permission management, SSO/RBAC coordination, user lifecycle processes, API access intake, governance checks, and operational documentation. Identify and implement opportunities to automate, standardize, and streamline recurring workflows.


• (20%) Product Operations and Global Delivery Management: Provide product direction, priorities, requirements, user stories, and success criteria to India-based operations and execution teams. Coordinate sprint planning, backlog refinement, cross-time-zone handoffs, asynchronous updates, delivery reviews, dependency management, structured feedback, and blocker resolution.


• (20%) Product Strategy, Roadmap, and Platform Evolution: Support product strategy, multi-quarter roadmaps, operating models, and prioritized backlogs for ChatGPT Enterprise, Claude Enterprise, approved LLM APIs, Codex, Claude Code, and related tools. Evaluate new features, models, and vendor releases for enterprise fit, risk, usability, and business value; coordinate pilots, release planning, configuration changes, product enhancements, communications, and rollout activities.


• (15%) Governance, Risk, and Responsible Use: Maintain usage policies, acceptable-use guidance, access standards, governance documentation, and operating procedures in partnership with Security, Compliance, Legal, Finance, and AI governance stakeholders. Identify and elevate potential misuse, control gaps, and emerging risks while balancing appropriate safeguards with usability and business enablement.


• (10%) User Support, Adoption, and Enablement: Own the end-user experience across onboarding, access, configuration, adoption, and support. Serve as a U.S. hours escalation point, diagnose product and workflow issues, coordinate technical resolution, and improve intake, routing, ownership, escalation, and service-level expectations. Partner with Learning & Enablement, Innovation, and Citizen Development to develop training materials, product guides, FAQs, office hours, prompt examples, and responsible-use resources.


• (10%) Developer Enablement, Measurement, and Stakeholder Communication: Support approved LLM APIs and coding tools by defining access models, onboarding processes, usage standards, cost and rate-limit considerations, developer guides, starter templates, prompt libraries, and reference patterns. Monitor adoption, active usage, onboarding completion, satisfaction, support quality, license utilization, platform performance, and costs; recommend product, budget, license, and process improvements. Communicate product status, decisions, risks, dependencies, and outcomes to technical teams, business stakeholders, and leadership.


• Perform other duties and contribute to related initiatives as assigned.

Minimum Qualifications

• Bachelor's degree in computer science, business, information systems, or a related field required


• 3 years of experience in product management, technical product ownership, platform operations, or a related field, including experience supporting enterprise SaaS, AI, API, developer-platform, or technical-enablement products.


• Working knowledge of enterprise LLM products and APIs, including ChatGPT Enterprise, Claude Enterprise, Codex, Claude Code, or comparable platforms; product lifecycle and backlog practices; access, provisioning, and support workflows; prompt and model concepts; adoption and enablement methods; usage governance, cost controls, and responsible AI principles.


• Familiarity with identity management, SSO, RBAC, API security, usage controls, or rate limits is preferred.


• Strong product judgment, requirements definition, roadmap and backlog management, stakeholder alignment, analytical problem-solving, documentation, facilitation, and written and verbal communication skills.


• Able to prepare product briefs, user guides, release communications, requirements, and leadership updates and to use tools such as Azure DevOps, Confluence, and Microsoft 365.


• Able to balance strategic product thinking with hands-on operational follow-through; translate user feedback into prioritized improvements; coordinate distributed teams across time zones; manage multiple priorities; and work effectively with technical, risk, finance enablement, and business partners.


• English proficiency required.

The pay rate range for this job position are listed below. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant's skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

The national pay rate range is $66,100 to $114,020