Sr. Associate, Process Manager - SAFE (Hybrid)

Capital One; Wilmington (DE); Hybrid; USD 81,000 - 92,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Capital One is seeking a Sr. Process Manager to own and drive enablement initiatives across Bank Operations, focusing on technology opportunities and adoption. The role emphasizes data-driven problem solving, cross-functional collaboration, and steady delivery in a fast-paced environment.

The hybrid work arrangement requires three days in the office weekly, with remaining days remote. Ideal candidates bring experience in process management, data analysis, and Generative AI tools, plus strong

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of process management experience.
• At least 1 year of data analysis experience.
• At least 1 year of experience working with Generative AI tools.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Lead and own enablement projects and initiatives, leveraging data and process management methodologies to drive value from opportunity identification through solution, implementation, adoption, and measurement.
• Identify enablement opportunities from incident trends, associate pain points, and business needs, and drive solutions through implementation and adoption.
• Innovate and drive solutions to reduce or resolve frequent technical issues.
• Identify and support practical AI and emerging technology use cases to improve productivity and processes.
• Develop communications, resources, and enablement strategies to drive successful adoption.
• Utilize data to uncover root causes, enhance problem-solving, and/or mitigate risks.
• Monitor various sources for incident and alerting needs and capture/refine related incident data.
• Support stakeholder communication and collaboration, including preparing reporting and materials for business reviews and analysis.

Skills

Process management

Data analysis

Generative AI tools

Google Workspace / Microsoft Office

Communication skills

Education

Bachelor's degree or military experience

Tools

SQL

Job description

Do you enjoy problem solving? Are you a continuous learner? Team IRIS sits as a key player in enabling Bank Operations to get the most out of the tech they use each and every day.

We are seeking a highly-organized and detail-oriented Sr. Associate to join our team. In this role, you will be responsible for owning small to large-scale enablement initiatives centered around technology opportunities, helping to drive change throughout Bank Operations.

The ideal candidate is a reliable self-starter, with strong communication and a growth mindset!

General Responsibilities

• Lead and own enablement projects and initiatives, leveraging data and process management methodologies to drive value from opportunity identification through solution, implementation, adoption, and measurement.
• Identify enablement opportunities from incident trends, associate pain points, and business needs, and drive solutions through implementation and adoption.
• Innovate and drive solutions to reduce or resolve frequent technical issues.
• Identify and support practical AI and emerging technology use cases to improve productivity and processes.
• Develop communications, resources, and enablement strategies to drive successful adoption.
• Utilize data to uncover root causes, enhance problem-solving, and/or mitigate risks.
• Monitor various sources for incident and alerting needs and capture/refine related incident data.
• Support stakeholder communication and collaboration, including preparing reporting and materials for business reviews and analysis.

What does a successful candidate in this role embody?

• You enjoy working in a role that is fast-paced and tactical in nature
• You enjoy collaborating with various value streams and stakeholders (Bank Ops teams, Product/Tech, Finance etc)
• You have excellent customer service/relationship management skills
• You have great analytical skills that allow you to connect the dots across applications and teams
• You enjoy working as both an individual and team contributor
• You have excellent time management skills and are used to meeting/exceeding rigorous deadlines
• You have great communication skills (written & verbal)
• You are not afraid to bring new ideas to the table and challenge the status quo
• You are digitally curious, with a drive to learn more about the applications used across Bank Ops, as well as the tools that you will learn and use to perform your job
• You operate as a self-starter and continuously develop project, process and technology skills

Location

This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of process management experience
• At least 1 year of data analysis experience
• At least 1 year of experience working with Generative AI tools
• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications

• Bachelor's Degree or military experience
• BPM, Lean or Six Sigma certification
• At least 3 years of experience in process or project management
• At least 1 year of experience with SQL
• At least 1 year of experience in technology enablement, change management or digital transformation experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $88,800 - $101,300 for Sr. Process Manager

Richmond, VA: $80,800 - $92,200 for Sr. Process Manager

Wilmington, DE: $80,800 - $92,200 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.