Sr Associate Patient Coordinator

Nebraska Medicine; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

35% Clarkson College discount

Job summary

Nebraska Medicine is seeking a Sr. Associate Patient Coordinator to support scheduling, records management, and cross‑team coordination at Nebraska Medical Center in Omaha.

The role emphasizes accurate chart creation, timely referrals, and patient‑centered scheduling in a fast-paced clinical environment. Ideal candidates will have healthcare customer service experience, a high school diploma, and knowledge of medical terminology, with preferred EPIC/Microsoft Office skills and a willingness to

Qualifications

• Minimum of one year of experience in a healthcare customer service environment.
• High school diploma or equivalent.
• One year of post-secondary education with coursework in business, medical assistant or nursing assistant OR equivalent mix of education/experience.
• Demonstrated verbal and written customer relations skills.
• Ability to collaborate with an interdisciplinary team.
• Knowledge of medical terminology.
• Demonstrated analytical, prioritizing and organizational skills.
• Ability to provide high level of customer service to physicians, patients and other customers.

Responsibilities

• Obtain and handle medical records by communicating with patients and medical staff to create accurate patient charts.
• Coordinate patient referrals to clinical programs and services with a team to ensure timely, accurate appointments.
• Register and schedule patients in a customer-oriented, efficient manner per department guidelines.
• Complete complex scheduling of multiple appointments and/or services.
• Provide clerical support for scheduling and coordination of services and surgical procedures.
• Give administrative support to clinic, surgical and procedural teams as needed.

Skills

Verbal and written customer relations

Interdisciplinary teamwork

Medical terminology

Analytical and prioritization

Customer service excellence

Education

High school diploma or equivalent

Post-secondary coursework in business/medical assisting or nursing assisting

Tools

EPIC

Microsoft Office

Job description

Sr. Associate Patient Coordinator

Shift: First Shift (United States of America)

Full-time Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Highlights

Nebraska Medicine is now taking applications for a talented individual to join us as a Sr. Associate Patient Coordinator at our Nebraska Medical Center Omaha NE.

This role will include communicating with patients to schedule appointments, obtaining patient records, scheduling multiple testing and clinic appointments and reschedule clinic appointments.

Shift: 40 hrs/week / Full Time / Monday-Friday / First Shift Location: Nebraska Medical Center. Benefits Eligible.

We partner with our physicians, nurses, and other hospital staff to provide the best Serious Medicine and Extraordinary Care available in the region.

Come join us!!

Why Work with Nebraska Medicine?

We are excited to have Forbes Magazine recognize us in their list of America’s Top Employers and the Best Employer in Nebraska.

Join a team that values your skills, delivering exceptional care through collaboration. Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Diversity and Inclusion

We value diverse backgrounds and experiences, reflecting the communities we serve.

Educational Support

Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Description

Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.

Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.

Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines.

Complete complex scheduling of multiple appointments and/or services.

Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.

Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Required Qualifications

• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Equal Opportunity Employer

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

About Nebraska Medicine

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.

Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.