Sr. Associate, New Accounts | Transitions Team & SOS Team

100 Raymond James & Associates, Inc.; Memphis (TN); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability benefits

Retirement savings

Paid time off

Parental leave

Job summary

100 Raymond James & Associates, Inc. seeks a hybrid-enabled operations associate to service internal and external clients, including financial advisors and sales assistants. You will analyze data, resolve complex inquiries, and mentor junior staff while maintaining regulatory compliance and thorough recordkeeping.

The role focuses on efficient workflows, strong customer service, and collaboration with leadership to ensure timely, accurate responses and high-quality service.

Qualifications

• HS required; 7–12 months general experience stated.
• Operating knowledge of customer service workflows and regulatory basics.
• Ability to analyze data and provide pragmatic solutions.

Responsibilities

• Serve as subject matter expert for internal and external clients including financial advisors and sales assistants.
• Process and answer moderately complex questions; interpret data for corrective actions.
• Provide training support and mentoring to less experienced associates.
• Manage department workflows to ensure timely completion and escalate where needed.
• Support with policy reviews, documentation, and best-practice updates.

Skills

Detail orientation

Interpersonal communication

Analytical thinking

Mentoring

Customer service

Education

High School diploma

Tools

Office software

Job description

Job Description Summary

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL, Memphis, TN, or Southfield, MI.

Job Description Responsibilities:

Subject matter expert for both internal and external clients (that include financial advisors (FA’s) and sales assistants (SA’s) and may act as a liaison between department associates and the Legal and Compliance departments. Independently processes and answers questions on moderately complex issues, analyzing and interpreting data to determine appropriate corrective action. Understands client needs, identifies root causes of more complex problems and implements pragmatic solutions. Provides functional support to less experienced associates including resolving client escalations. Manages basic department workflows to ensure work is completed in a timely manner. Processes various advanced regulatory reports and contacts FA’s to resolve account issues. Influences a culture where on-the-job training is prevalent. Acts in a mentor capacity to less experienced associates and provides training support for specific functions, under the guidance of the department trainers or leadership. Contributes heavily to department projects, documentation, functional analysis and testing as needed. Assists with establishing and enforcing policies and procedures. Recommends and helps implement suggestions to improve workflows, policies and procedures. Assists in reviewing lower level associates work for accuracy and completeness. Supports associates with proper recordkeeping/note taking practices to ensure all client requests are documented and completed in a timely fashion. Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm. Answer the telephone and assist callers or those making varied inquiries by email or mail with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally to convey requests, provide instructions, or obtain information on behalf of a senior colleague. Receive and screen visitors, answering routine questions, providing information, or directing requests elsewhere. Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses. Provide an efficient counter service by carrying out standard branch operations tasks and informing customers about simple products. Create, organize, and maintain files containing the correspondence and records of a senior colleague. Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary. Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Knowledge of: Operations and New Accounts systems. Customer operations and the financial industry. Accounting concepts and principles. Investment concepts, practices and procedures used in the securities industry and as required by New Accounts. Skills: Detail orientation and flexibility sufficient to handle high volume of phone calls requiring quick analytical and supportive responses. Interpersonal and communication (written and verbal) skills sufficient to interact with associates at all levels of the organization as well as financial advisors and branch personnel. Identifying and resolving operational issues. Lead the work of others and provide cross-training, coaching and mentoring. Handle stressful situations and provide a high level of customer service in a calm and professional manner. Express ideas, request actions and formulate plans or policies. Supports business processes by understanding and effectively using standard office equipment and standard software packages. Develop appropriate plans or perform necessary actions based on recommendations and requirements. Navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Plan, organize, prioritize and oversee activities to efficiently meet business objectives. Develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives. Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations. Develop solutions with guidance but not constant supervision. Meet high customer service standards. Understand and effectively operate all customer management systems. Analyze data trends for use in reports to help guide decision making. Select, deploy and get the best results from the most appropriate office system. Recognize sales opportunities during service interactions to enhance overall customer service. Typically works with guidance.

Education

High School (HS) (Required)

Work Experience

General Experience - 7 to 12 months

Travel

Less than 25%

Workstyle

Hybrid

Compensation and Benefits

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

This position is eligible for a benefits package that may include

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

Company Culture and Values

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Company Background

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities.

Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm.

Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.