Sr. Associate IS Business Systems Analyst

Amgen; Thousand Oaks (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

Amgen in Thousand Oaks, CA seeks a Sr. Associate IS Business Systems Analyst to lead complex business analysis and support digital transformation initiatives across stakeholders and technical teams.

You will elicit, analyze, document requirements, translate needs into solutions, maintain high-quality documentation, and drive cross-functional delivery with minimal supervision.

Qualifications

• 5–9 years of experience in business analysis or a related field.
• Strong requirements elicitation and documentation skills.
• Proven ability to translate business needs into actionable solutions.

Responsibilities

• Lead complex business analysis activities and support business and digital transformation initiatives.
• Elicit, analyze, and document requirements; translate needs into effective solutions.
• Ensure the delivery of change with high quality, proper documentation, and stakeholder alignment.
• Maintain requirements, testing, and process documentation; generate stakeholder reports.

Skills

Business analysis experience

Requirements elicitation

Analytical thinking

Problem solving

Communication skills

Stakeholder management

Cross-functional collaboration

Ability to manage multiple priorities

Adaptability

ServiceNow experience

Education

Master’s degree

Bachelor’s degree and 2 years of CS/IT or related field experience

Associate’s degree and 6 years of CS/IT or related field experience

High school diploma / GED and 8 years of CS/IT or related field experience

Tools

ServiceNow Tools

Job description

Basic Qualifications

Master’s degree

Required Qualifications

• Master’s degree
• Bachelor’s degree and 2 years of Computer Science, IT or related field experience
• Associate’s degree and 6 years of Computer Science, IT or related field experience
• High school diploma / GED and 8 years of Computer Science, IT or related field experience

Preferred Qualifications

None specified.

Sr. Associate IS Business Systems Analyst

What You Will Do

As a Sr. Associate IS Business Systems Analyst, you are responsible for leading complex business analysis activities and supporting business and digital transformation initiatives. This role works closely with business stakeholders and technical teams to elicit, analyze, and document requirements, translate business needs into effective solutions, and ensure successful delivery of change. The role operates with minimal supervision, manages multiple stakeholders, and contributes to improving processes, systems, and outcomes across the organization.

Key Responsibilities

• Eliminate, gather, analyze, and document business and functional requirements.
• Create Business Requirement Documents, workflow diagrams, and data flow diagrams.
• Serve as a critical bridge between the warehouse team and the business, translating business needs into clear requirements and actionable items for the IS Warehouse team.
• Facilitate communication and coordination across cross‑functional teams.
• Drive continuous improvement in team processes and delivery efficiency.
• Proactively communicate and work closely with stakeholders to ensure alignment between business expectations and delivery.
• Identify dependencies, risks, and communication needs while implementing cross‑functional capabilities.
• Generate reports for stakeholders as requested.
• Provide clarifications and support to stakeholders when needed.
• Ensure overall quality, accuracy, and completeness of delivered solutions.
• Maintain documentation for requirements, testing, and processes.

What We Expect Of You

Required Skills & Qualifications

• 5-9 years of experience in Business Analysis.
• Strong experience in requirements elicitation processes.
• Strong analytical, problem‑solving, and communication skills.
• Ability to manage multiple responsibilities across the team.
• Willingness to learn new tools, technologies, and take on additional responsibilities.
• Ability to understand and manage numerous competing priorities.
• Ability to support the team in multiple capabilities and communicate clearly.
• ServiceNow experience.
• Working knowledge of MacBook Pros and the challenges of Macs in a Windows office environment.

Nice‑to‑Have

• Experience working in enterprise or large‑scale environments.
• Ability to work well with competing priorities and changing deadlines.
• Familiarity with logistics, large‑scale shipping and receiving.
• Working knowledge of Asset Management and how assets move through their lifecycle.
• Familiarity with ServiceNow Hardware Asset Management catalogs, CMDB, and Asset Tables.

Soft Skills

• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal abilities.
• High attention to detail and commitment to quality.
• Ability to prioritize tasks and work under pressure.
• Team‑oriented with a proactive and collaborative mindset.
• Adaptable to changing requirements and evolving technology.

What You Can Expect Of Us

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities. The benefits include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan.
• Stock‑based long‑term incentives.
• Award‑winning time‑off plans.
• Flexible work models where possible.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.