Sr. Associate, E-Retail

LVMH Perfumes & Cosmetics; Town of Florida (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Dior LATAM seeks a dynamic E-Retail & Performance role to support growth across markets. You will track KPIs across LATAM, consolidate insights, and assist with market coordination to enhance visibility and results.

Role requires strong data analysis, CRM and omnichannel experience, and collaboration with regional teams to execute campaigns and campaigns launches with precision.

Qualifications

• Experience in Digital Marketing, E-commerce, or related fields within luxury or beauty sectors.
• Strong analytical and data-driven approach to measure CRM and omnichannel initiatives.
• Familiarity with e-retail platforms, retailer ecosystems, and digital media environments.

Responsibilities

• Measure and maximize CRM and omnichannel initiatives across E-Retail partners and retailer activations.
• Support development of loyalty initiatives and CRM plans based on retailer capabilities.
• Align E-Retail execution between Central, regional, and local market teams to ensure consistency.
• Optimize operational workflows and tools to improve efficiency and collaboration.
• Contribute to strategic projects that enhance E-Retail performance.

Skills

Attention to detail

Project management

Negotiation

Organizational skills

Team player

Analytical mindset

Prioritization

Initiative

Interpersonal skills

Tools

Microsoft Office

PowerBI

DAM

CRM platforms

Job description

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

Values

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world.

Design your dreams with Dior.

Support the growth and optimization of the E-Retail business across LATAM through performance tracking and reporting, market coordination, strategic execution support, CRM and client development initiatives, and the implementation of innovative tools and projects to enhance business performance, client experience, and competitive positioning.

Performance Tracking, Reporting & Market Intelligence

• Monitor E-Retail performance across LATAM markets, gathering and analyzing data to track KPIs including sales, rankings, traffic, conversion, media performance, and campaign results.
• Consolidate insights, reports, recaps, and post-mortem analyses to support business follow-up and regional performance reviews.
• Conduct Circana analysis, competitive monitoring, and market trend tracking to identify growth opportunities, performance gaps, and business risks across retailers, categories, and markets.
• Track media performance and investment efficiency across retailers and campaigns to support optimization opportunities.
• Develop cross-market benchmarks, competitive insights, and best practice sharing to support regional business performance.

Market Alignment & Launch Coordination

• Lead monthly calls with markets, ensuring proper follow-up on launches, animations, timelines, priorities, and deliverables.
• Debrief markets on launches, animations, campaign priorities, and retailer visibility opportunities to ensure alignment across LATAM markets.
• Coordinate launch calendars, execution plans, and retailer priorities by market to support timely and accurate implementation.
• Participate alongside markets in retailer animation planning and coordination for key launches and commercial moments.

Campaign Implementation & E-Retail Visibility Management

• Support the implementation and follow-up of E-Retail animations, campaign activations, and visibility initiatives across retailers.
• Coordinate asset requests, updates, distribution, and product page enrichment across markets to ensure consistency and accuracy.
• Manage the NAVEE platform to ensure assets, product pages, and retailer visibility remain updated and aligned across export markets.
• Track expired assets and identify visibility optimization opportunities across E-Retail partners to maintain premium brand presence and execution standards.
• Collaborate with internal and external stakeholders to ensure timely and accurate campaign implementation across retailers and markets.

CRM, Omnichannel & Operational Initiatives

• Measure and maximize CRM and omnichannel initiatives across E-Retail partners and retailer activations.
• Support the development of loyalty initiatives and CRM plans based on retailer capabilities and client engagement opportunities.
• Align E-Retail execution between Central, regional, and local market teams to ensure consistency across initiatives and activations.
• Support the optimization of operational workflows, execution processes, and regional tools/platforms (i.e. DAM, DiorLatina) to improve efficiency and collaboration across teams.
• Contribute to strategic projects and operational improvements that enhance regional execution excellence and E-Retail performance.

Key Competencies

• Excellent and significant attention to detail
• Project Management
• Negotiation skills
• Organizational skills, with the capacity to manage multiple tasks.
• Team player.
• Analytic mindset.
• Ability to prioritize work in a fast-changing environment.
• Ability to take initiative and think out of the box.
• Strong interpersonal skills with the ability to build and maintain relationships with press, influencers, agencies & spokespersons.

Technical Skills

• Microsoft Office high proficiency (e.g., Excel, PowerBI, Word, Powerpoint)
• Presentation skills.
• Fluent English and Spanish language. French/Portuguese are a plus.

Profile

• 2–3 years of experience in Digital Marketing, E-Commerce, E-Business, or related fields, ideally within luxury, beauty, fashion, or FMCG industries.
• Experience in online sales and/or E-Wholesale environments preferred.
• Commercial & Business oriented.
• Strong analytical and data-driven profile.
• Knowledge of the luxury and beauty industries.
• Understanding of E-Commerce ecosystems, retailer platforms, and digital media environments.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.