Sr. Associate - Desktop Support

encore; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly incentives

Annual bonus

Healthcare insurance

Paid time off

Tuition assistance

Job summary

Encore Capital Group is seeking a Sr. Associate - Desktop Support to provide dedicated technology infrastructure support to business units. The role focuses on day-to-day execution and is 100% transactional.

Responsibilities include delivering quick tech support and ensuring smooth business operations while leveraging tools like SCCM and AD, with opportunities for growth through training and recognition programs.

Qualifications

• Traditional desktop support experience with Windows-based environments.
• Experience supporting end-user devices and peripherals.
• Ability to follow guidelines and resolve problems.

Responsibilities

• Provide quick and efficient technical support without disruption to business flow.
• Supply technology infrastructure support to business units.

Skills

Windows 7

Microsoft Office 2010

AS400

PBX Administration

Microsoft SCCM

Malware/Virus protection

Active Directory

Video Conferencing

Guideline adherence

Education

Bachelor's degree in Computer Science / Information Systems / IT / Software Engineering

Master's degree in Computer Science / Information Systems / IT / Software Engineering

Tools

Windows OS

SCCM

Job description

Applicants must have current authorization to work in the United States on a full-time basis.

The Sr. Associate - Desktop Support is responsible for providing dedicated technology infrastructure support to business units. This role is primarily focused on the day-to-day operational execution and is 100% transactional.

Responsibilities

• Provide quick and efficient technical support without disruption to business flow.
• Supply technology infrastructure support to business units.

Education

• Bachelor; Computer Science, Information Systems, Information Technology, Software Engineering
• Master or Advanced; Computer Science, Information Systems, Information Technology, Software Engineering

Experience

Required: Typically 3 years business experience; exhibit strong basic executional capabilities and begin to take on more responsibility. 2 - 4 years of experience with Microsoft Windows 7, Microsoft Office 2010, AS400 client applications, PBX Administration, Microsoft SCCM, Malware / Virus protection, Active Directory administration, Video Conferencing Systems. 2 - 4 years supporting client end devices and peripherals. Ability to follow guidelines and identify and resolve problems.

Pay and Bonuses

• Earn a competitive salary.
• All employees are eligible for monthly incentives or annual bonus.

Career Progression

• Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.

Reward and Recognition

• We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

Tuition Assistance

• Pursue a degree or coursework related to your current role, or the role you are striving for.

Healthcare Insurance

• Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

Volunteering Opportunities

• Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

Retirement Savings

• Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.

New Family Support

• Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

Team-building

• Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

Work-Life Balance

• Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].