Sr Application Support Specialist

Phaxis; Charlotte (NC); On-site; USD 70,000 - 85,000; Full time

Job summary

A technology solutions provider based in Charlotte, NC, seeks an experienced Application Support Specialist to ensure enterprise application stability and provide day-to-day support. The ideal candidate will have strong SQL Server experience, excellent troubleshooting skills, and a background in Windows environments. The role involves managing databases, resolving user issues, and collaborating with IT teams. This full-time position offers a competitive salary range of $70,000 to $85,000.

Qualifications

• Strong experience with Microsoft SQL Server and proficiency in T-SQL.
• Ability to troubleshoot technical issues across applications, servers, and databases.
• Excellent communication skills for interacting with technical and non-technical stakeholders.

Responsibilities

• Provide application support, troubleshooting, and resolution for enterprise systems.
• Manage, monitor, and maintain Microsoft SQL Server databases.
• Support Microsoft Windows servers, ensuring proper operation.

Skills

SQL Server

T-SQL

Windows server administration

Troubleshooting

Analytical skills

Communication

Job description

This range is provided by Phaxis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

Salary is 70k to 85k

We are seeking a skilled Application Support Specialist to provide day-to-day support for enterprise applications and systems. This role requires a strong technical background in SQL Server and Windows environments, along with excellent troubleshooting and problem‑solving skills. The ideal candidate will ensure application stability, support end‑users, and work closely with IT teams to resolve issues efficiently.

Key Responsibilities:

• Provide application support, troubleshooting, and resolution for enterprise systems.
• Manage, monitor, and maintain Microsoft SQL Server databases, including T‑SQL queries and scripts.
• Support Microsoft Windows servers, ensuring proper operation of systems and applications.
• Assist in application installations, configurations, patches, and upgrades.
• Collaborate with internal teams to identify, document, and resolve application issues.
• Create and maintain operational documentation, logs, and support procedures.
• Respond to and resolve user tickets, providing timely communication and updates.
• Participate in testing and deployment of new application features and enhancements.

Skills & Experience:

• Strong experience with Microsoft SQL Server and proficiency in T‑SQL.
• Familiarity with Microsoft Windows server administration and related tools.
• Ability to troubleshoot technical issues across applications, servers, and databases.
• Strong analytical and problem‑solving skills.
• Excellent communication skills for interacting with technical and non‑technical stakeholders.

Preferred Qualifications:

• Experience in enterprise application support.
• Familiarity with monitoring, alerting, and automation tools.
• Exposure to ITIL or IT service management processes.

Seniority level

Director

Employment type

Full‑time

Job function

Information Technology

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