Sr. Application Developer - Contact Center (No C2C/No Sponsorship)

Randstad Enterprise; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

Randstad Enterprise is seeking a Senior Application Developer specializing in Cisco Contact Center solutions. This role involves analyzing business requirements, designing complete solutions, and leading project implementations to ensure high quality results. Ideal candidates should possess extensive technical expertise with Cisco products and exceptional communication skills.

Qualifications

• 5+ years of experience in Cisco Contact Center solutions.
• 3+ years of experience with WebEx Calling and Contact Center.
• Extensive background in application development.

Responsibilities

• Gather requirements and design Cisco contact center solutions.
• Provide direction to the technical team for solution consistency.
• Develop and discuss contact center call flows and IVR applications.

Skills

Technical consulting

Solution design

Leadership

Client relationship management

Programming (Java/C#)

SQL query development

REST API development

Documentation skills

Research skills

Education

BS in Computer Science or related field

Job description

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Talent Acquisition Lead | Connecting Businesses with Top Talent

Job Title: Senior Application Developer (Contact Center)

*No C2C/No Sponsorship*

Location: Remote

Terms: Permanent

Travel: Less than 20%

Pay: $130,000 per year

Job Description

Looking to add a Senior Application Developer to our rapidly growing Cisco Contact Center Application Development Team. The Senior Application Developer will analyze and define the business and technical requirements of complex Cisco Contact Center implementations. The Senior Application Developer will be required to have extensive design and implementation experience with Cisco Contact Center Products: WebEx Contact Center, WebEx Calling, Contact Center Enterprise (UCCE, PCCE and HCS), Customer Voice Portal (CVP), along with the integration with 3rd party and C1-developed solutions.

As a Senior Application Developer, you will work with our customers deploying Cisco Contact Center solutions. You will be the project lead throughout the life-cycle of contact center projects, acting as primary design engineer working with developers, project managers and clients to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results.

Essential Functions

• Gather requirements and design complete contact center solutions for Cisco contact center products
• Provide direction to a technical team to ensure consistency and interoperability between solution components
• Discuss, design, and develop contact center call flows and complex self-service IVR applications
• Design Voice User Interface (VUI) logic for ASR applications
• Provide high quality written documentation for all application requirements, designs, validation and as-built
• Perform reporting assessments and conduct training and/or mentoring sessions
• Update and enhance documentation templates
• Ability to describe, in detail, all components of a Cisco contact center environment and promptly handle the majority of technical questions from customers without needing to perform research
• Explore new features and gain experience with latest versions of Cisco applications and provide internal feedback, documentation and training
• Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours if required
• Strong Visio, Excel and Microsoft Word experience
• Ability to deliver detailed technical design documentation
• Strong research and consultative skills
• 5+ years of experience in designing and deploying Cisco Contact Center solutions
• 3+ years of experience with WebEx Calling and WebEx Contact Center

Required Qualifications

• BS in Computer Science, Engineering, or related field
• Extensive background in Contact Center Application Development or applicable industry experience
• Work experience must include technical consulting, solution design, leadership, planning, design, development, deployment, and highly complex integrations
• Excellent written and verbal communication skills
• Exceptional client relationship skills
• Ability to work in a delivery environment that involves structured processes and flexible timelines
• Strong experience with a major programming language like Java or C#
• Experience with SQL query and stored procedure development
• Experience with REST API calls and Web Service development
• Experience with a disciplined development methodology and release management process

Desired/Preferred Qualifications

• Cisco Certifications are preferred
• Experience with multichannel applications (ECE, Outbound Option, SocialMiner, etc.)
• Experience Call Flow Design and Deployment
• Experience with a diagramming tool like Visio, Matlab, LabView, etc.
• Familiarity with Eclipse IDE
• Familiarity with Web Development
• Familiarity and exposure to Report Customization with WebEx Analyzer, CUIC, Exony, Aceyus, etc.
• Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain VIM, Verint, Nice, Nuance, etc.)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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