Sr. Analyst, Workers' Compensation

Great Lakes Cheese, Inc; Hiram Township (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Great Lakes Cheese, Inc. seeks an experienced Workers’ Compensation Manager to administer the program across all locations. You will oversee claims, coordinate with HR, EHS, and plant management, and work with TPAs and MCOs to ensure proper handling and timely settlements.

This role requires strong negotiation, regulatory knowledge (ADA/FMLA), MS Office skills, and the ability to travel up to 20%. Domestic travel required.

Qualifications

• Bachelor’s degree in HR, Occupational Safety, or related field, or high school diploma with 6 years’ WC claims experience.
• 2+ years workers’ compensation claims management in a multi-state environment.
• ADA and FMLA interaction knowledge with workers’ compensation cases.
• Strong verbal and written communication across all hierarchical levels.
• Strong negotiation skills with ability to make confident and informed decisions independently.
• Proficiency in MS Word, Excel, Outlook, PowerPoint.
• Must be legally authorized to work in the U.S. without sponsorship now or in the future.
• Domestic travel up to 20% based on business needs.

Responsibilities

• Administer the WC program across all GLC locations and business functions.
• Collaborate with HR, EHS and plant management on claim administration, injury reporting, and transitional work programs.
• Interact with TPAs and MCOs to ensure proper handling of claims per organizational objectives.
• Communicate effectively and build cross-functional relationships with HR, EHS, and Operations.
• Schedule and participate in claim conferences to discuss strategy, reserves, and settlement authority.
• Collaborate with Corporate Attorney and claim counsel on high-risk or litigated claims.
• Collaborate with HR when employee has overlapping claims.
• Communicate WC losses and analyze trends in WC claims.
• Manage all aspects of the claim file including reviews for accuracy and payment of bills/settlements.
• Work cross-functionally to streamline policies and Transitional Work Programs.
• Compare current policies to regulations and best practices across the industry.
• Monitor plant application of WC practices and state law.
• Attend ongoing WC training including captive insurance.
• All employees to follow safety policies and perform tasks adhering to GMP/SQP.

Skills

Verbal and written communication

Negotiation

Independent decision making

Cross-functional collaboration

Multi-state WC knowledge

Education

Bachelor’s degree in HR or related field

High school diploma + 6 years WC experience

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

This role will support the entirety of the business locations as it relates to the review and support of all workers’ compensation claims. You will work to reduce the risk of loss to the organization through oversight and management of workers’ compensation claims, policies, programs, and procedures.

Job Responsibilities

• Administer the GLC workers’ compensation program across all GLC locations and business functions.
• Collaborate with Human Resources, EHS and plant management on workers’ compensation claim administration, including injury reporting, and transitional work programs.
• Interact with workers’ compensation third party administrators (TPAs) and managed care organizations (MCOs) to ensure proper handling of claims that align with organizational and plant objectives.
• Communicate effectively and build cross-functional relationships with Human Resources, EHS, and Operations.
• Schedule and participate in claim conferences to discuss strategy, reserves, and settlement authority and communicate these decisions internally, as necessary.
• Collaborate with GLC Corporate Attorney and workers’ compensation claim counsel on high-risk or litigated claims.
• Collaborate with Human Resources when employee has additional claims that may overlap with workers’ compensation claim.
• Communicate workers’ compensation losses as well as perform analysis to determine trends in workers’ compensation claims.
• Manage all aspects of the claim file including reviewing for accuracy and ensuring payment for all bills and settlements.
• Work cross functionally with various GLC locations to administer and streamline policies and procedures related to workers’ compensation, including Transitional Work Programs.
• Compare current policy/procedures to current regulations and best practices across the industry.
• Monitor plant application of workers’ compensation practices and state law.
• Attend ongoing training related to workers’ compensation, including captive insurance and state monopolistic insurance programs.
• All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures
• All GLC employees are expected to produce our products in a manner that exceeds the quality and value expectation of our customers and consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program.
• Other responsibilities as assigned.

Required Education and Experience

• Bachelor’s degree in Human Resources, Occupational Safety, related field or high school diploma and 6 years of experience administering workers’ compensation claims.
• 2 years of workers’ compensation claims management in a multi-state environment.
• Knowledgeable as it relates to ADA and FMLA interaction with workers’ compensation cases.
• Strong verbal and written communication skills across all hierarchical levels.
• Strong negotiation skills with ability to make confident and informed decisions independently.
• Strong proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Must be legally authorized to work for a company in the U.S. without sponsorship both now and in the future.
• Domestic travel up to 20%; Based on business needs.

Preferred Education and Experience

• 2-4 years of experience
• Experience working with a captive insurance program.
• Experience in handling claims in a food-manufacturing environment.

Working Conditions

Work is performed in an office setting.

Occasional exposure to industrial operations including: temperature extremes from approximately 35ºF to 100ºF; noise levels in excess of 85 dB; moisture and moving machinery.

EEOC & Disclaimer

Great Lakes Cheese is an Equal Opportunity Employer - Protected Veterans/Individuals with Disabilities.