Sr Analyst, Technology Engineer

OhioX; Columbus, Northern (OH, KY); Hybrid; USD 76,000 - 143,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life insurance

Short and long-term disability

Paid time off

Job summary

Nationwide Technology seeks a Technology Engineer to deliver secure technology products across data, systems, storage, middleware, network, security, and contact center tech. You’ll enable self-service cloud environments and support governance initiatives while educating and empowering development teams.

You’ll work in a hybrid model, collaborating with BSA teams and incident response, with ongoing emphasis on learning and certification to grow.

Qualifications

• Undergraduate degree in computer science, MIS or related field preferred.
• Industry knowledge in insurance or financial services is a plus.
• Strong communication and planning skills required.

Responsibilities

• Deliver secure technology solutions aligned to architectural standards and roadmaps.
• Collaborate with teams to support cloud products and self-service capabilities.
• Provide production support and participate in incident and change management.
• Assist with governance initiatives including IAM and KMS considerations.
• Pursue relevant certifications and expand technical knowledge.

Skills

Strong communication

Security awareness

Influence & negotiation

Prioritization & planning

Information Security

Education

Undergraduate studies in computer science or MIS

Tools

AWS

Azure

Job description

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio, Des Moines, Iowa, or Scottsdale, Arizona office 2 days per week.

The Cloud Success Team serves as a team of educators and enablement partners. Our role is to ensure that Nationwide’s cloud products operate as intended while equipping BSA development teams with the tools, knowledge, and autonomy to accomplish their work independently. We play a central role in making the vision of a fully self-service cloud environment a reality.

The team’s work is primarily focused on responding to customer needs and resolving issues as they arise. In addition, several security and infrastructure initiatives planned for the coming year will require our support. A significant area of focus will be helping teams transition from legacy models to a CDK-centric approach within accounts scoped tightly to applications. We also anticipate additional project opportunities related to governance initiatives involving IAM roles and KMS keys.

As educators, we place a strong emphasis on continuous learning and professional development. Technical curiosity and a willingness to learn are just as important as existing expertise in this role. Associates are expected to pursue relevant certifications and continually expand their technical knowledge. Because we are internally customer-facing, successful candidates must be able to communicate ideas clearly, teach technical concepts effectively, and genuinely enjoy helping others succeed.

#LI-AC1

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Technology Engineer, you’ll deliver standard and custom supportable technology products. The solutions you build are based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. Your expertise will focus on collaboration, data, systems, storage, middleware, network, security, and contact center technology products. You’re also responsible for the operational aspects and management of the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities

• Executes all aspects of capacity: driving requirements to meet current and future needs, tracking capacity postures.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Analyzes reports and delivery recommendations to remediate capacity issues.
• Implements capacity enhancements.
• Participates in technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management.
• Continuously improves and enhances existing environments.
• Maintains proper hardware and software currency levels by working on recommended upgrades.
• Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.
• Executes production engineering processes, including incident management, root cause analysis, problem management, change management, release management and knowledge management.
• Supports operational efforts to maintain environments.
• Provides production support for technology platforms.
• Assists with disaster and business recovery planning and testing.
• Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.

Reporting Relationships

Reports to a Technology Engineering Manager or Technology Product Manager.

Typical Skills and Experiences

Education: Undergraduate studies in computer science, management information systems or a related field are preferred.

License/Certification/Designation: Technology certifications or designations are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).

Experience: Two or more years of experience developing and implementing integrated solutions. Experience in testing and debugging integrated solutions. Understanding of system management processes and tools. Understanding of IaaS, PaaS, SaaS and package solutions.

Knowledge, Abilities and Skills: Strong communication skills and knowledge of planning, management and execution of the Accelerated Solutions Delivery framework are needed. Information Security acumen, ability to influence, negotiate, and set priorities are also needed. Insurance or financial services industry knowledge is a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Vice President and Human Resource Business Partner.

Values

Regularly and consistently demonstrates the Nationwide Values.

Job Conditions

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Hybrid to normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Sr Analyst, Technology Engineer : $76,000.00-$143,000.00The expected starting salary range for Sr Analyst, Technology Engineer : $76,000.00 - $115,000.00