Sr Analyst - Services & Warranty

SUBSIDIARIES OF ENERGY TRANSFER EQUITY LP; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

SUBSIDIARIES OF ENERGY TRANSFER EQUITY LP in Houston seeks a Warranty Administrator to analyze service job costs, maintain dashboards, and coordinate warranty claims. The ideal candidate will have 5-8 years in the compression manufacturing industry, along with a Bachelor's degree or equivalent experience.

This role involves working with OEMs, managing warranty documentation, and ensuring adherence to warranty policies. Proficiency in Microsoft Office and SAP is essential. Preferred qualifications include experience in warranty administration and KPI reporting.

Qualifications

• 5-8 years of experience in the compression manufacturing/service industry.
• 3-5 years' experience in warranty administration preferred.
• 1-3 years in KPI/Metrics reporting preferred.

Responsibilities

• Analyze and validate all Services and Warranty job costs for accuracy.
• Establish and maintain dashboards for Financial and KPI metrics.
• Coordinate corrective action plans with customers and OEMs.

Skills

Advanced computer skills in Microsoft Office

Excellent customer relationship management

Ability to assess complex situations

Education

Bachelor's degree or equivalent work experience

Tools

Power BI

SAP

Oracle Based Work order management system

Job description

Essential Duties And Responsibilities

• Analyze/Validate all Services and Warranty job costs for accuracy before invoicing and project closure
• Establish/Maintain dashboards for Services and Warranty Depts. to report Financial and KPI metrics
• Create/maintain a system for standardize quoting templates for all SEC Service jobs.
• Facilitate all warranty related issues and direct traffic within SEC to address warranty claims
• Must have thorough understanding of SECs warranty policies, procedures and contractual terms and conditions related to warranty for equipment sold.
• Ability to gather facts, data, and information necessary to make informed decisions on warranty claims
• Open W.O.s in SAP when necessary to capture costs of repairs for warranty related issues.
• Create and maintain folders for each warranty job to include all information related to the issue and corrective action taken. This will include details on work performed, costs associated to making repairs, email correspondence related to the job, daily work reports, claims/credit memos from OEMs and invoices to responsible party.
• Maintain all warranty documents/data within Quality Issue Reporting System.
• Coordinate corrective action plans with customers, Field service area managers, and OEMs to address warranty related issues
• Must have thorough understanding of OEM warranty policies and warranty claim procedures.
• Submit warranty claims to OEMs, and coordinate defective parts returns to the OEMS for warranty claim processing.
• Maintain communication with OEMs on open warranty claims until credits are issued to SEC.
• Follow up with accounting to verify credit memos are applied to the correct warranty jobs.
• Receive warranty registration documentation from commissioning personnel, review for accuracy/completeness and submit to OEMs.
• Update technical training progression plans for each service technician as milestones are reached
• Maintain documentation/vehicle registrations/Element cards for services dept. in support and maintenance of vehicles. Keep track of and condition of Service dept. vehicles.
• Maintain a clean and safe work environment.
• Assist Service Area Managers with administrative duties as needed.

Requirements

• Bachelor's degree or equivalent work experience
• 5-8 years in the compression manufacturing/service industry
• Advanced computer skills in Microsoft office (Excel, Word, Outlook, SharePoint)
• Must be able to foster and maintain excellent relationships with customers. Complete understanding of company's warranty, product manufactured, and detailed knowledge of customer contract.
• Ability to determine appropriate course of action in more complex situations that may not be addressed by existing policies, procedures or protocols. Decisions include such matters as changes of policies and regulations, order in which work is done, and application of established procedures.

Preferred

• 3-5 years' experience in warranty administration preferred
• 1-3 years in KPI/Metrics reporting preferred
• Experience in Power BI software is preferred
• Previous experience in SAP/Oracle Based Work order management system is preferred

Working Conditions

• Work within office, assembly and fabrication shop, and field environments.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Exposure to adverse weather, cramped conditions and some heavy lifting up to 50 pounds.
• Visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.