Sr. Analyst Promo Operations

PetSmart; Phoenix (AZ); Hybrid; USD 90,000 - 110,000; Full time

Job summary

PetSmart is seeking a Sr. Analyst, Promo Operations in Phoenix to lead end-to-end promotional execution for in-store campaigns. You will manage promo setup across planning tools, ensuring accuracy, timelines, and policy compliance while coordinating with cross‑functional partners.

You will act as the promotional pricing SME for AMS and Promo Advisor, driving process improvements, audits, and timely store execution with a focus on data-driven insights and scalable workflows.

Qualifications

• Understanding of AMS promotions and coupon policies.
• Ability to synthesize multiple data sets into a cohesive story.
• Strong attention to deadlines and accuracy in promotions.

Responsibilities

• Own end-to-end promo setup and deployment for in-store promotions.
• Collaborate with Merch Ops, Merch Planning & Allocation, Store Ops, IS and Marketing.
• Provide training documentation and audit promotional data for accuracy and impact.

Skills

AMS knowledge

Data storytelling

Attention to detail

Team collaboration

Excel proficiency

Education

Bachelor’s degree preferred

Tools

SAP

Promo Advisor

Excel

Job description

About the Team

Our Merchandise Planning and Allocation (MP&A) teams are the driving forces behind making the organization’s product visions available to our consumers through calculated and strategic measures. Your involvement in sales and margin forecasts, promotional performance analysis, inventory management, and vendor relationships will play a critical role in obtaining goals while maintaining PetSmart’s reputation in the market as a trusted partner to pet parents.

About the Location

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

We are seeking a Sr. Analyst, Promo Operations. This role will report to the Sr. Manager of Pricing Operations and lead end-to-end promotional operations for in-store promotions.

The Sr. Analyst Promo Operations leads end to end promo set up across planning tools and deployment. This individual has in-depth knowledge of our promotion tools, timelines, business processes, and policies and procedures around coupons and discounts. The Sr. Analyst Promo Operations assists in setting priorities, developing sound operating plans, and streamlining processes to achieve efficiencies. This role shares responsibility for planning, auditing, and implementing promotions and shares responsibility in delegating actions and requirements to all the cross-functional teams to deliver successful store execution. Serves as the promotional pricing SME for AMS and Promo Advisor. This individual is responsible for delivering accurate, timely promotions while continuously improving the processes and tools that support execution at scale.

Supervisory Responsibilities: None

Essential Functions

• End-to-end ownership of the operations (tracking, building, auditing, deployment) of TPR/Non-TPR promotions, including the offer change process.
• Partners with Merchandise Operations, Merchandising, Merch Planning & Allocation, Store Operations, Services, IS, and Marketing to ensure seamless communication and deployment for all in-store promotions. Work with business partners to meet required milestones.
• Collaborates with key business partners to improve processes and communication which include monitoring offers, identifying areas of opportunity and resolving any AMS promotion-related issues.
• Provides promotional system and offer guidance to the business ensuring promotional systems can accurately support offer intent, maximize impact and minimize risk.
• Provides feedback to PHO business partners to drive continuous improvement. Ensures information housed in various promotional systems are aligned and accurate. Create, contribute enhance new or existing training documentation.
• Ensures accuracy of all information housed in various promotional systems. Works with peers to identify audit opportunities to improve efficiencies.
• Supports promo integrity by researching and resolving store issues and communicating resolutions to key stakeholders, including Technology, Store Operations and field partners.
• Creates auditing tools and processes to ensure the accuracy of deployed promos as well as customer-facing label and signage verbiage.
• Other duties may be assigned.

Travel Required

None

Education and/or Experience

• Bachelor’s Degree preferred
• Minimum of three years of experience in retail, promotions, pricing, or general business preferred.

Knowledge and Skills

• Expert understanding of offer interactions within the Advanced Marketing System (AMS)
• Ability to synthesize multiple data sets into a coherent story
• Ability to remain organized with a strong attention to detail and deliver to critical deadlines
• Analytical, with strong problem-solving abilities and creative resolution skills
• Ability to work effectively in a dynamic environment and manage multiple priorities
• Self-directed independent thinker
• Experience with retail applications (SAP, Promo Advisor Preferred)
• Demonstrates intermediate proficiency in Excel, and related Microsoft applications

Certifications/Licenses/Registrations

None

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunitiesto spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.