Manager, Digital Merchandising

PetSmart, Inc.; Phoenix (AZ); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Pet-friendly environment

On-Site events & Adoptions

Top Dog gym

Sit & Stay Café

Job summary

PetSmart, Inc. is seeking a Manager, Digital Merchandising at the Phoenix Home Office. You will lead a team to shape digital merchandise strategy, optimize product content, and drive online sales and margin through merchant initiatives.

You will collaborate with vendors and cross-functional teams to unlock new digital capabilities, enhance the shopping experience, and enable growth across categories.

Qualifications

• Bachelor’s degree in Merchandising Management, Marketing, Business Management, or related field.
• Minimum 5+ years of experience in retail omni-channel buying/planning and site merchandising with ecommerce focus.
• Experience collaborating with vendors and cross-functional teams.

Responsibilities

• Guide the digital strategy for the division.
• Drive digital sales by prioritizing merchant initiatives and optimized product assortments.
• Report on site KPIs and customer experience metrics to achieve sales growth.
• Identify industry trends and develop marketing/merchandising initiatives.
• Collaborate with internal and vendor partners on content and new capabilities.
• Manage milestones and deadlines across multiple projects and keep stakeholders updated.

Skills

Partnership building

Multi-tasking

Analytical thinking

Organizational skills

MS Office / Excel

Education

Bachelor's degree in Merchandising Management, Marketing, Business Management, or related field

Tools

Chat GPT

MS Office Suite (Excel, Word, PowerPoint)

Job description

About the Team

It's no surprise people are passionate about the health and happiness of their pet and our Merchandising (buying) team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves!

About the Location

Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

As the Manager, Digital Merchandising you and your team will be responsible for setting the current and future digital merchandise strategy, directing/guiding supporting omni merchants, driving digital sales and margin through merchant initiatives, assortment selection, creating pricing strategy, and identifying promotional opportunities. In addition, you will collaborate with a broad set of internal and vendor partners to create impactful content online, identify and unlock new digital capabilities and remove friction in the shopping experience to maximize growth.

ESSENTIAL DUTIES AND RESPONSIBLILITIES

• Guide the digital strategy for the division
• Drive digital sales through prioritizing merchant initiatives by creating optimized product assortments, securing robust product content, & collaborating on customer solutions
• Report on site KPIs, customer experience metrics-optimizing site operations, identifying opportunities, to achieve sales growth
• Identify industry trends and develop innovative marketing and merchandising initiatives to support growth
• Help identify and leverage new digital capabilities to drive sales and collaborate cross functionally to develop implementation plans
• Manage milestones and deadlines for multiple simultaneous projects, while keeping key stakeholders up to date with progress and decisions
• Collaborate on joint business planning discussions with vendors and represent PetSmart digital perspective when meeting with senior leaders
• Identify and negotiate promotional opportunities for vendors/products and collaborate with marketing to create comprehensive proposals
• Develop core reporting and routines in collaboration with Cross-Site team to enhance digital acumen of the total Merchandising and MP&A teams
• Collaborate with cross-functional teams to support business needs, including Marketing, IT, Cross-Site, Pricing, to ensure processes are in place for flawless execution
• Secure and prioritize assets to support creation of impactful landing pages for categories, brands, and customer facing solutions in partnership with site merchandising team

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Merchandising Management, Marketing, Business Management, or related field
• 5+ years of experience in retail omni-channel buying/planning, site merchandising with a specific focus on ecommerce functions

SKILLS& ABILITIES

• Ability to build partnerships/relationships with internal and external partners, leveraging interpersonal skills to build trust and collaboration
• Ability to multi-task in a fast paced & dynamic environment, with flexibility to reprioritize based on business needs
• Excellent problem-solving, analytical and critical thinking skills
• Outstanding organizational skills, including attention to detail
• Proficiency in using Chat GPT and Microsoft Office Suite including experience with Excel, Word, PowerPoint

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.