Sr. Analyst, Product and Pricing Operations

Salesforce, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Salesforce, Inc. in Indianapolis seeks a Product & Pricing Operations professional to shape New Product Introduction and drive cross-functional launch readiness. You will translate stakeholder feedback into enhancements across quoting, pricing, and contract migrations.

Ideal candidates have 3–5+ years in operations or product operations with hands-on CRM/SFA or QTC experience and strong project management skills. This hybrid role requires three days in the office weekly.

Qualifications

• 3–5+ years in complex business/technical environments such as management consulting, business operations, or product operations.
• Proven track record designing, transforming, or optimizing New Product Introduction processes/frameworks.
• Ability to capture stakeholder feedback and translate insights into actionable requirements.
• Strong project management background with experience driving cross-functional change and integration.
• Hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash/Price Book systems.

Responsibilities

• Design, stand up, and refine NPI frameworks to streamline cross-functional alignment and scale launch throughput.
• Establish channels to collect, analyze, and synthesize feedback from Sales, Customer Support, Product, and Operations.
• Lead operational workstreams for new product launches to ensure go-to-market readiness.
• Support migration of contracts, SKUs, and pricing structures during integration.
• Coordinate cross-functional launch initiatives, tracking milestones, risks, and dependencies for GA deployments.

Skills

Project management

CRM / SFA systems

Data analysis

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Pricing / Price Book systems

Job description

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryOperationsJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.**The Experience**You'll join the Product & Pricing Operations team at Salesforce, driving the transformation of our New Product Introduction framework and shaping how feedback from sellers, customers, and operators turns into real process improvements. You'll also play a key role in launching recently acquired products, migrating contracts, and integrating legacy offerings. This is a hybrid role with three days in office each week.**What You'll Actually Be Doing*** Design, stand up, and continually refine NPI frameworks that streamline cross-functional alignment and scale launch throughput and capacity.* Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.* Tie stakeholder feedback back to operational enhancements that improve launch success rates and the product lifecycle experience.* Lead key operational workstreams for newly acquired product launches to ensure rapid go-to-market readiness.* Support the migration of customer contracts, SKUs, and pricing structures during integration and sunsetting efforts.* Coordinate and lead cross-functional launch initiatives, tracking milestones, risks, and dependencies to ensure successful General Availability deployments.* Ensure end-to-end operational readiness across quoting, packaging, discounting, provisioning, activation, service delivery, invoicing, and sales readiness.* Configure, stage, deploy, and maintain product configuration data, price books, and SKUs in Salesforce.* Investigate and troubleshoot release blockers or production incidents in complex CRM and quote-to-cash environments.**You're Our Person If...*** You have 3-5+ years of experience in complex business and technical environments, such as management consulting, business operations, or product operations.* You have a proven track record designing, transforming, or optimizing New Product Introduction processes and frameworks.* You can capture stakeholder feedback, translate qualitative and quantitative insights into actionable requirements, and deliver measurable operational improvements.* You have a strong project management background with experience driving cross-functional change and integration initiatives.* You have hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash / Price Book systems.* You have strong analytical, organizational, and problem-solving skills with high attention to detail.* You have exceptional written and verbal communication skills.* You can think independently and evaluate broad downstream impacts across multi-functional organizations.* You're proactive, self-motivated, and a collaborative team player.**Even Better If...*** You hold a PMP certification.* You have prior experience supporting acquisition integrations, product migrations, or contract transitions.* You have Salesforce platform experience specifically within CRM, SFA, and Quote-to-Cash / Price Book systems.* You're familiar with release staging, SKU architecture, and resolving release blockers.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.########################