Sr. Analyst, Process Management, Nationwide Pet

Nationwide Mutual Insurance Company; Colorado; Hybrid; USD 55,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

Nationwide Mutual Insurance Company is seeking a Senior Analyst, Process Management to design, optimize and operate business processes across the office of the Chief Pet Officer. This fully remote role requires strong communication, detail orientation and storytelling to translate complex workflows into clear processes for cross‑functional teams.

You will collaborate with project teams, vendors and stakeholders to deliver improvements, support process life cycles and ensure service levels are

Qualifications

• Undergraduate degree in areas related to business or mathematics.
• Process-related certifications desired.
• Typically, three or more years of experience in business process design or operations.

Responsibilities

• Designs, develops, configures, documents, deploys, maintains and upgrades business and system processes and procedures.
• Performs day-to-day operations of business and systems processes, including the operation of process-related tools.
• Facilitates key process events and fulfills customer requests and process results through all phases of the process life cycle.
• Initiates, enables and supports process redesign and/or re‑engineering initiatives and projects through continuous process improvements.

Skills

Strong communication

Attention to detail

Storytelling

Ambiguity handling

Education

Undergraduate degree in business or mathematics

Job description

Job Description Summary

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This role supports the Pet organization, proving administrative and communications support across the Office of the Chief Pet Officer. Seeking someone with strong communication skills, high attention to detail, and comfort dealing with ambiguity. Ideal candidate should be a creative writer and strong storyteller. This role is fully remote in the US and may require a flexible schedule to support across multiple time zones. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

Job Description Key Responsibilities

• Designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures.
• Performs day-to-day operations of business and systems processes, including the operation of process-related tools.
• Facilitates key process events and fulfills customer requests and process results through all phases of the process life cycle.
• Initiates, enables and supports process redesign and/or re‑engineering initiatives and projects through continuous process improvements, under minimal guidance.
• Identifies and markets new and creative process redesigns.
• Performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business and/or system process.
• Evaluates processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
• Works, under limited direction, with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives.
• Participates on a project team involved with the development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities.
• Facilitates post‑implementation and reviews for moderately complex processes to ensure conformance to requirements.
• Implements, maintains and operates basic process design, operational and measurement tools and methods in order to design, operate, monitor and improve processes.
• Maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans.
• Participates in service evaluations regarding outside consulting service vendors.
• Provides training and guidance for less experienced staff.
• May perform other responsibilities as assigned.

Reporting Relationship

Reports to Manager/Director and does not have direct reports.

Typical Skills and Experiences

Education: Undergraduate degree in areas related to business or mathematics.

License/Certification/Designation: Process‑related certifications desired.

Experience: Typically, three or more years of experience in business process design or operations.

Knowledge, Abilities and Skills: Maintains current understanding of business trends to support process design and operations to improve performance. Proven ability to analyze or operate moderately complex processes and systems. Must possess process design or operation skills and be able to determine redesign effects on existing processes and tools. Must have moderate decision‑making skills for process operation and design solution recommendations. Good communication skills to prepare and communicate process plans, procedures and results, as well as to interact with all levels within the company.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Director and Human Resources Officer.

Values

Regularly and consistently demonstrates the Nationwide Values.

Job Conditions

Overtime Eligibility: Exempt (Not eligible) Working Conditions: Normal office environment. Occasional travel, non‑standard or extended work may be required based on project needs. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 09/20/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro‑rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement

Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

N Nationwide pays on a geographic‑specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full‑time schedule. The national salary range for Sr Analyst, Process Management : $55,000.00-$102,000.00 The expected starting salary range for Sr Analyst, Process Management : $55,000.00 - $82,000.00

At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're a great place to work, too, and let us know - can you see yourself at Nationwide?

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.