Sr. Analyst, Online Category Experience- Category Content (Outdoor)

Home Depot; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sr. Analyst, Category Experience to enhance customer satisfaction and drive sales through data-driven insights. This role involves analyzing customer information, optimizing product content, and executing strategic changes to improve the shopping experience. Join a dynamic team where your analytical skills will directly impact business outcomes. If you thrive in a fast-paced environment and have a passion for customer experience, this is the perfect opportunity for you to make a significant contribution.

Qualifications

• 2+ years of experience in data analytics or customer experience.
• Proven results in financial analysis and product content optimization.

Responsibilities

• Analyze customer data to identify opportunities for improving the shopping experience.
• Execute system changes for promotional activities and develop taxonomy changes.

Skills

Data Analytics

Customer Experience

Financial Analysis

Product Management

Communication Skills

Problem Solving

Interpersonal Skills

Education

Bachelor's Degree in a related field

Tools

Microsoft Office Suite

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Sr. Analyst, Category Experience works closely with their leadership team to understand the merchandising strategies and business objectives for their department. This position will analyze and leverage customer data, and behaviors, as well as competitive analysis to identify areas necessary to improve the customer shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and increased conversion rates. This role is an opportunity to be at the leading edge of channel-interconnected retail leadership, while further building functional skills in merchandising, content creation, and data analytics.

Key Responsibilities:

• 40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
• 30% Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution.
• 15% Execute system changes for promotional activity.
• 15% Develop and execute taxonomy changes in the system necessary to support new onboarding and business changes.

Direct Manager/Direct Reports:

• Position Reports to Mgr, Catergory Experience.
• No direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• No travel required

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis, data analytics

Preferred Qualifications:

• Strong numeric and advanced analytics aptitude
• Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
• The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results
• High comfort level with working in an ambiguous, fast paced environment
• Ability to solve complex problems
• Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
• Strong attention to detail
• Track record of taking ownership and driving results
• Cross-functional relationship development and alignment

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Drives Engagement
• Communicates Effectively
• Customer Focus
• Drives Results
• Manages Conflict