Sr Analyst, Legal Claims

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 72,000 - 121,000; Full time

Job summary

An established industry player is seeking a Sr Analyst in Legal Claims to manage high-risk claims and sensitive brand issues. This role involves investigating and resolving complex claims, collaborating with various departments, and ensuring compliance with legal standards. The ideal candidate will bring substantial experience in risk management and litigation, along with a Bachelor's degree in a relevant field. Join a dynamic team dedicated to maintaining high customer service standards while protecting the company's reputation. This full-time position offers a competitive salary and benefits, making it an exciting opportunity for professionals looking to make a significant impact.

Qualifications

• 5-7 years of experience in risk and claims management.
• Functional knowledge of relevant laws and litigation processes.

Responsibilities

• Investigate and resolve complex property damage and personal injury claims.
• Supervise claims examiners and develop training programs.
• Ensure compliance with regulations and uphold company standards.

Skills

Risk Management

Claims Management

Negotiation

Legal Principles

Customer Service

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Legal Studies

Job description

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Your Impact

The primary purpose of this role is to serve as a high-risk claims analyst for the Legal department, handling high risks/high value cases and sensitive brand issues. The role will also serve as an escalation point for the Claims Management department to transfer cases that meet specific triggers, and to consult on case value and jurisdictional nuisances. Additionally, the role involves reviewing cases for early resolution opportunities through pre-suit mediation, bringing escalated claims to resolution, and providing expertise on property damage and personal injury claims. The role requires a functional knowledge of relevant laws, legal principles, the litigation process, store operations, and brand consciousness. Collaboration with Store Operations, Human Resources, Loss Prevention, Safety, and external vendors is essential to resolve claims while maintaining production and customer service standards. Responsibilities include investigating, evaluating, and resolving complex property damage, personal injury claims, small claims, and other litigated cases against Lowe's, by gathering information, evaluating damages, determining liability, negotiating settlements, and reporting efficiently.

Your Responsibilities

• Investigate high exposure and brand impact claims by interviewing associates, store leadership, claimants, witnesses, obtaining reports, and reviewing evidence.
• Escalate matters and recommend litigation when appropriate.
• Establish reserves using independent judgment and authorize payments within scope of authority.
• Notify insurance carriers and third parties of claims as needed.
• Settle claims within authority by determining liability, obtaining demands, making offers, requesting settlement checks, filing with regulatory agencies, and pursuing subrogation when appropriate.
• Serve as escalation point for issues unresolved by Claims Examiners.
• Supervise and develop training for claims examiners, including best practices and new processes/technologies.
• Advise business units on claims processing, recommend process improvements, and develop training.
• Manage claim costs and protect the company's reputation by providing excellent customer service and resolving complaints.
• Ensure compliance with regulations and uphold the Lowe’s Code of Business Conduct.
• Engage in self-development, build effective relationships, mentor team members, and seek feedback.
• Complete work using current expertise, collaborate cross-functionally, and monitor priorities.
• Assist Claims Manager with hiring, training, and talent development.
• Provide feedback and mentorship to team members.

Minimum Qualifications

• Bachelor's Degree in Business Administration, Legal Studies, or related field.
• 5-7 years of experience in risk and claims management and litigation.

Preferred Qualifications

• Experience with a Fortune 50 company and retail environment.
• Experience working with a third-party administrator.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW), is a Fortune 50 home improvement retailer with over 1,700 stores, 16 million customer transactions weekly, and approximately 300,000 employees. Based in Mooresville, NC, Lowe’s is committed to community support through various programs. For more information, visit Lowes.com.

Pay Range: $72,400 - $120,900 annually. Starting pay varies based on factors like experience, location, and education. Benefits information is available at talent.lowes.com/us/en/benefits.

Lowe’s is an equal opportunity employer and considers qualified applicants regardless of protected categories or criminal records, in accordance with applicable laws.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Legal
• Industry: Retail