Sr Analyst, Labor Operations

PetSmart; Phoenix (AZ); Hybrid; USD 85,000 - 110,000; Full time

Job summary

PetSmart is seeking a Sr. Analyst, Labor Operations to develop and enable store labor strategies that align staffing with demand, priorities, and the customer experience.

You will evaluate staffing and productivity trends, translate analysis into business requirements, and partner across teams to support accurate labor allocation and planning, including annual labor planning and total-store hours of operation.

Qualifications

• Must have excellent written and oral communications skills.
• Must demonstrate strong proficiency in workforce management.
• Must be proficient in using Microsoft Office Suite including Excel and Access.
• Strongly prefer experience with MicroStrategy, Alteryx, and VBA.
• Quantitative analysis and problem solving.
• Must have strong organizational skills and cross-functional collaboration.
• Strategic planning and operational judgment.

Responsibilities

• Responsible for workforce and labor modeling to provide actionable insights to help ensure labor aligns with company targets.
• Analyze current labor models in core and services to assess areas of opportunity to further enhance and align store labor spend to company financial goals.
• Identifies, evaluates, and defines staffing trends to support labor performance through total store cross-functional staffing
• Provides staffing guidance to field leaders and partners to ensure staffing alignment.
• Assesses, designs, and provides labor model recommendations for all businesses to optimize and influence store labor performance.
• Responsible for configuration and maintenance of store facing labor management resources (i.e. staffing tools).
• Responsible for development of store labor hour capacity thresholds taking into account current headcounts, PT/FT status, and other key drivers.
• Analyze and manages process to update annual core revenue bands and services tiers
• Owns the annual assessment, recommendation, and implementation of Total Store hours of operation.

Skills

Communication skills

Workforce management

Excel/Access

Quantitative analysis

Cross-functional collaboration

Strategic planning

Education

2+ years WFM capacity planning

Retail store operations experience preferred

Project management experience preferred

Tools

Microsoft Office Suite

Excel

Access

MicroStrategy

Alteryx

VBA

Job description

About the Team

There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processes and initiatives. The Store Strategy & Operations department leads the way to support all store activities and define business-driving strategies. The Workforce, Insights & Planning team owns labor optimization and reporting needs. The Operations & Innovation team owns merchandise execution, process improvement, compliance, store technology and innovation. And the Strategy team leads all the business-driving efforts for Salon, PetsHotel, Pet Training and In-store customer experience. These teams work diligently to ensure our associates, pets and pet parents are supported, while operating efficiently to drive the business.

About the Location

Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

The Sr. Analyst, Labor Operations develops and enables store labor strategies that align staffing with business demand, operational priorities, and the customer experience. This position evaluates staffing and productivity trends, identifies labor-model opportunities, translates analysis into clear business requirements, and partners across teams to support accurate labor allocation and planning. The role also leads certain annual labor-planning activities, including core revenue bands, services tiers, and total-store hours-of-operation strategy

Essential Duties & Responsibilities

• Responsible for workforce and labor modeling to provide actionable insights to help ensure labor aligns with company targets.
• Analyze current labor models in core and services to assess areas of opportunity to further enhance and align store labor spend to company financial goals.
• Identifies, evaluates, and defines staffing trends to support labor performance through total store cross-functional staffing
• Provides staffing guidance to field leaders and partners to ensure staffing alignment.
• Assesses, designs, and provides labor model recommendations for all businesses to optimize and influence store labor performance.
• Responsible for configuration and maintenance of store facing labor management resources (i.e. staffing tools).
• Responsible for development of store labor hour capacity thresholds taking into account current headcounts, PT/FT status, and other key drivers.
• Analyze and manages process to update annual core revenue bands and services tiers
• Owns the annual assessment, recommendation, and implementation of Total Store hours of operation.

Education & Experience

• 2+ years’ experience in WFM capacity and staffing planning is required.
• Prior project management experience is highly preferred.
• Retail store operations experience preferred.

Knowledge, Skills & Abilities

• Must have excellent written and oral communications skills.
• Must demonstrate strong proficiency in workforce management
• Must be proficient in using the Microsoft Office Suite required including intermediate to advanced Excel and Access application skills.
• Strongly prefer experience with MicroStrategy, Alteryx, and VBA.
• Quantitative analysis and problem solving
• Must have strong organizational skills and cross-functional collaboration
• Strategic planning and operational judgment

Scope & Boundaries

Key Decisions This Position Owns

• Store staffing guidance across total store.
• Annual Core Revenue Bands and Services Tiers recommendations

Primary Cross-Functional Partners

• Labor Store Ops, HR, Field Partners

TRAVEL REQUIREMENTS

• 0-10% based on business needs.

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.